Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Client Service Representative

Expired Job

VCA Antech, Inc. Lynnfield , MA 01940

Posted 2 months ago

Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located in the U.S. states and Canada, and more than 55 clinical laboratories. VCA is also a leading supplier of diagnostic imaging equipment to the veterinary industry, as well as operating a franchisor of premier dog daycare facilities.

If you are a current employee, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:

https://www.myworkday.com/vca/d/inst/1$9925/9925$18361.htmld

The Animal Hospital of Lynnfield is conveniently located right off Route 95/128 at Exit 41. We've been serving Lynnfield and surrounding areas since 1951 and are a full- service hospital, complete with surgical suite, radiography, ultrasound, pharmacy and in-house laboratory.

Our patients are predominantly cats and dogs, but we also offer appointments for exotic species such as birds, reptiles, and small mammals such as guinea pigs and rabbits. We even see pigs for routine care and vaccines!

We are open 365 days a year and will gladly see emergency appointments even if you are not a client. Please contact us for more information regarding our facilities and services.

Some of our services:

Dental Cleaning and Surgery

Ultrasound

Laser Therapy

Behavioral Consults

Nutritional Consults

Boarding

Grooming

Community outreach

Client Service Representative

We are seeking a personable yet highly professional "service extraordinaire" with veterinary experience to join our team.

Why We Need You

As the face of the Animal Hospital of Lynnfield, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

  • Scheduling and confirming appointments.

  • Placing outbound calls for follow-ups and reaching out to prospective clients.

  • Presenting and explaining fees, including processing payments.

  • Recommending, selecting, and obtaining products and services, including prescriptions.

  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

  • Managing medical records, charts, reports and correspondence.

  • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside.

Weekends and evenings required.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Advocate

Conduent

Posted 2 weeks ago

VIEW JOBS 11/2/2018 12:00:00 AM 2019-01-31T00:00 Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com. Purpose * Defines project/system requirements and test plans that satisfy client requirements. Develops process flows, operating procedures, and metrics for process improvement, and assists with related communications. Responsible for troubleshooting and resolution of technical issues, and escalates to management as needed. Develops working relationships with clients, third party vendors, and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues. General * Builds knowledge of the organization, processes and customers * Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills * Receives a moderate level of guidance and direction * Moderate decision making authority guided by policies, procedures, and business operations protocol Primary Responsibilities: May perform one or more of the following: * Develop, track, and provide regular updates to client(s) on the progress of customer service projects that directly affect service delivery. * Develop open and effective channels of communication with each client. * Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction. * Be a reliable point of contact for each customer, establishing a strong business relationship. * Review and determine client specifications for accuracy and completeness: Data maps, records layouts, pre-printed materials, file transfer, and reporting. • Responsible for monitoring Service Level Agreements and organizational effectiveness. * Establishing regular, kickoff, preproduction meetings with client; providing timelines to completion and regular status updates. * Assist in the definition, development and maintenance of project and system requirements, technical specifications, and test plans. * Execute and own complex research initiatives and the analysis and resolution of technical issues, resulting from operational control breakdowns, legislative changes, or system outages. * Develop and maintain documentation of process flows, administrative summaries, and standard operating procedures * Develops metrics that provide data for process management and indicators for future improvement opportunities. * Measures performance against process requirements, aligning improvement projects to close performance shortfalls. * Participate in internal communications on standard processes and reporting. * Troubleshoot application and data issues and direct to the appropriate contacts. * Understand and mitigate risk; escalate high risk, complex or problematic issues to Management. * Manage complex projects and work requests with consistent accuracy and completeness. * Work collaboratively and productively to troubleshoot and resolve issues. * All other duties as assigned Required Skills * Bachelors Degree in related field or equivalent work experience. * 3 years in a customer service role * 1 years' experience in management position preferred * Proficiency in Windows and Microsoft Office preferred * Must demonstrate ability to meet deadlines * Strong set of interpersonal skills and the ability to effectively communicate in a clear and concise manner. * Willingness to travel within designated region, up to 10%. Occasional overnight travel may be required. Benefits Include * Industry competitive annual salary. * Reimbursed travel expenses * Comprehensive health insurance plans. * Life Insurance; short-term and long-term disability insurances. * Paid-time-off plan. * Company negotiated discount programs. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.'1853312 Conduent Lynnfield MA

Client Service Representative

Expired Job

VCA Antech, Inc.