Client Service Representative

VCA Antech, Inc. Chamblee , GA 30341

Posted 2 months ago

Job Description:

Do you enjoy working with pets? Does your personality shine like a diamond? Do you thrive in a fast paced environment?

Do you have a reputation for excellence in everything you do?

Do you get compliments on your calming aura?

If you can see yourself working with pets but love working with people more, then apply to join our team!

We are a 3-5 DVM practice located in the booming area of Brookhaven right off Peachtree Road. Our hospital is well-established with a long time clientele. We strive to produce the feeling of a family business culture not only with our clients but with our team members as well. Our team enjoys working together and we support one another. We are looking for someone to be the next fit of the puzzle and grow with us long term.

WHO ARE WE LOOKING FOR:

  • A motivated team player who can be the shining first impression when a client walks in the door

  • Someone who loves pets and their 2-legged counterparts

  • Strong work ethic

  • Strong client service skills

  • Dependable and reliable with attendance and punctuality

  • Ability to remain composed in stressful situations

  • Adaptable and goes with the flow: able to give puppy kisses one minute and answer the phone the next

  • Open to feedback and learning via open communication

  • Shows initiative

  • Enjoys that each day will be different and even a little crazy

  • Eager to face new challenges

  • Desire to move up in an awesome company long-term

  • Ability to overcome an obstacle with an imaginative alternative

  • Be proactive in in fulfilling customers needs

  • Top notch organization skills

ESSENTIAL FUNCTIONS:

  • You will greet pets as they come to visit us with a hug and a kiss

  • Greet visitors as they enter the lobby

  • Answer the phone with a smile

  • Schedule and confirm appointments

  • Call potential clients with outbound calls

  • Presenting and explaining fees, including processing payments

  • Recommending, selecting, and obtaining products and services, including prescriptions

  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and

flea & tick control)

  • Managing medical records, charts, reports and correspondence

  • Ability to work with multiple personality types in different departments and appreciate each person's uniqueness

  • Motivate others through your quality work

  • Demonstrate total commitment to outstanding customer service

  • Exceed customer expectations with your thorough and quick follow up

  • Approach the day with a can-do attitude

  • Ability to work through conflict

QUALIFICATIONS:

  • At least one year of proven past experience helping customers

  • High School Diploma/GED or equivalent

  • Excellent listening and communication skills

  • Compassion for pets and peopleas well as awareness and understanding of others' reactions

  • Proven decision-making skills to choose the most appropriate course of action

  • The ability to integrate new information into problem-solving. Don't be afraid to step outside of the box!

  • Proficiency in Microsoft Office

  • Willingness to work non-traditional hours, including nights, weekends and holidays

  • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS:

  • Comprehensive benefits package, including, medical/dental/vision

  • Paid vacation (for F/T employees only)

  • 401(k)

  • Fantastic pet care discounts

  • Hands on training which also includes our company specific online training

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