Client Service Representative

VCA Antech, Inc. Battle Ground , WA 98604

Posted 4 days ago

Job Description:

Client Service Representative

We are seeking an experienced Client Service Representative in the veterinary field to join our team.

At VCA Animal Hospitals, we take our mission statement your pet's health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

  • Scheduling and confirming appointments.

  • Placing outbound calls for follow-ups and reaching out to prospective clients.

  • Presenting and explaining fees, including processing payments.

  • Recommending, selecting, and obtaining products and services, including prescriptions.

  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

  • Managing medical records, charts, reports and correspondence.

  • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Suburban Propane

Posted 5 days ago

VIEW JOBS 11/8/2019 12:00:00 AM 2020-02-06T00:00 Overview We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do. Responsibilities * Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities * Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service * Present a professional, confident and enthusiastic image to develop trusting relationships with all customers * Provide high levels of customer account management by properly setting up and maintaining account information and data * Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities * Handle administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasing * Coordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies * May assist with route forecasting and maintenance and with the scheduling of daily service work, installation and repairs * This is a part-time position offering approximately 29 hours per week.* Why Suburban Propane? Suburban Propane takes pride in serving our part-time employees and does so by offering competitive pay with incentive potential, paid vacation, personal and sick pay, online learning opportunities and training, and a 401(k) with company match and immediate vesting based on eligibility requirements. Qualifications * Strong problem solving skills and attention to detail * Strong verbal communication active listening skills * Solid selling and negotiation skills * Ability to effectively adapt to different work styles * Strong time management skills with the ability to multi-task and prioritize assignments in a team environment * Customer-focused with a friendly and pleasant approach * Excellent computer skills including Microsoft Office, data entry and the ability to run and analyze reports As part of our pre-employment hiring process background checks and drug screens are performed. Headquartered in Whippany, New Jersey, Suburban Propane Partners, L.P. (NYSE:SPH) is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers, specializing in heating oil and refined fuels, as well as the marketing of propane, natural gas and electricity in deregulated markets. With over 3,000 employees, Suburban Propane maintains business operations in 41 states, providing prompt, reliable service to over one million residential, commercial, industrial and agricultural customers. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law. Suburban Propane Battle Ground WA

Client Service Representative

VCA Antech, Inc.