Client Service Representative

VCA Antech, Inc. Las Vegas , NV 89108

Posted 2 months ago

Job Description:

Client Service Representative

VCA Decatur Animal Hospital is seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

  • Scheduling and confirming appointments.

  • Placing outbound calls for follow-ups and reaching out to prospective clients.

  • Presenting and explaining fees, including processing payments.

  • Recommending, selecting, and obtaining products and services, including prescriptions.

  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

  • Managing medical records, charts, reports and correspondence.

  • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative (Part Time 100 Remote)

Cognizant Technology Solutions

Posted 1 week ago

VIEW JOBS 6/9/2021 12:00:00 AM 2021-09-07T00:00 Customer Service Representative * All applicants must reside in the US. * All applicants must be a US resident. * We are not able to provide H1B VISA sponsorship for this position. Description This person contributes to Cognizant Contact Center for Foodservice success by providing support to Selling Team and field partners, handling service and delivery issues. Establishing and maintaining Gold Standard business relationships and maintaining predetermined brand distribution percent for customer base is critical. This position receives and responds to inbound calls inquiries and communications from customers, marketing associates, and other customer representatives. The position also makes outbound calls as and when required DUTIES AND RESPONSIBILITIES: * Offers Sales and Sales Support interactions from Customers and Sales Associates (phone and email) such as general inquiries, feedback or incidents * Uses computerized system for tracking, information gathering, and/or troubleshooting. * Answers basic inquiries and resolves basic problems. * Document issues and identifies appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications. * Actively re-directs incoming callers to self-service options * Performs proactive outbound follow-up communications, as necessary * Performs client site merchandising supplier support updates * Monitors open orders to ensure accurate confirmations/Forward Warehouse open orders to insure accurate confirmations * Handle e-mail requested interactions * Perform catalog management maintenance for customer order guides Qualifications - External REQUIRED MINIMUM EDUCATION AND EXPERIENCE: High School Diploma and 2 years in a Customer Service function OR an Associate's Degree. PREFERRED EXPERIENCE: Previous experience in foodservice or foodservice distribution industry is preferred. Call Center experience TECHNICAL REQUIREMENTS: Basic computer proficiency and experience with Microsoft Office Suite (Word and Excel) ABILITIES AND SKILLS: Demonstrates customer service orientation Ability to select and apply standard policies and procedures. Ability to resolve routine problems and questions independently. Ability to pay close attention to details and use time effectively. Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications. Ability to work in a fast-paced team environment Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. Cognizant Technology Solutions Las Vegas NV

Client Service Representative

VCA Antech, Inc.