Client Service Representative

VCA Antech, Inc. Santa Clara , CA 95051

Posted 2 months ago

Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located in the U.S. states and Canada, and more than 55 clinical laboratories. VCA is also a leading supplier of diagnostic imaging equipment to the veterinary industry, as well as operating a franchisor of premier dog daycare facilities.

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VCA Lawrence Animal Hospital is a well-established, multi-doctor practice in Santa Clara, California.

ESSENTIAL FUNCTIONS:

  • Must be available to work weekends

  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms

  • Scheduling and confirming appointments

  • Placing outbound calls for follow-ups and reaching out to prospective clients

  • Presenting and explaining fees, including processing payments

  • Recommending, selecting, and obtaining products and services, including prescriptions

  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)

  • Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

  • At least one year of proven past experience helping customers

  • High School Diploma/GED or equivalent

  • Excellent listening and communication skills

  • Compassion for pets and peopleas well as awareness and understanding of others' reactions

  • Proven decision-making skills to choose the most appropriate course of action

  • The ability to integrate new information into problem-solving

  • Proficiency in Microsoft Office

  • Willingness to work non-traditional hours, including nights, weekends and holidays

  • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS:

We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).


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Client Service Representative

VCA Antech, Inc.