Client Service Representative

VCA San Carlos Animal Hospital, nestled in the vibrant San Carlos, CA community, where pet care meets excellence!

For over 40 years, we've supported our furry companions and their devoted owners across the San Francisco

Peninsula Communities.

As we uphold our commitment to providing exceptional veterinary care and boarding services, we also embrace the

rich tapestry of San Carlos's history. From its origins as a railroad town to its evolution into a modern hub of

innovation and compassion, our city's journey mirrors our dedication to growth and service.

At VCA, we foster a culture of collaboration and respect, where each team member's unique talents and personalities

enrich our collective mission. Whether administering compassionate care or pioneering new advancements in

veterinary medicine, our diverse team stands at the forefront of excellence.

Join us as we continue to uphold our legacy of professionalism and passion at VCA San Carlos Animal Hospital. Let's

embark on a journey where every pet receives the utmost care and attention they deserve.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

• Scheduling and confirming appointments.

• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Presenting and explaining fees, including processing payments.

• Recommending, selecting, and obtaining products and services, including prescriptions.

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Managing medical records, charts, reports and correspondence.

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Essential Functions

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

• Scheduling and confirming appointments.

• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Presenting and explaining fees, including processing payments.

• Recommending, selecting, and obtaining products and services, including prescriptions.

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Managing medical records, charts, reports and correspondence.

Qualifications

• At least one year of proven past experience helping customers.

• High School Diploma/GED or equivalent.

• Excellent listening and communication skills.

• Compassion for pets and people-as well as awareness and understanding of others' reactions.

• Proven decision-making skills to choose the most appropriate course of action.

• The ability to integrate new information into problem-solving.

• Proficiency in Microsoft Office.

• Willingness to work non-traditional hours, including nights, weekends and holidays.

• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Pay 21-24/hr depending on experience