Client Service Representative

Location: 2090 Oxford Glen Drive #1, Franklin, TN 37067

McKay's Mill Animal Hospital is hiring an experienced Client Service Rep to join our team!

About Us

We are a fun, progressive, AAHA-accredited multi-doctor practice in Franklin, TN. We provide a variety of services including Primary Care, Surgery, Dentistry, and more. Our hours are Monday through Friday 7:30am- 6pm, Saturday 8am- 12pm, closed on Sunday.

Check out our website here: https://vcahospitals.com/mckays-mill

About the Role

As the face of VCA, our CSRs set the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. Duties include but are not limited to:

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Hospital maintenance and ensuring that facility is neat and clean at all times-both inside and outside
• Managing medical records, charts, reports and correspondence

Compensation starts at $15/hour.

Why VCA

At VCA, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, happiness, and the clients and patients you serve.

• Access to the people and resources of a large veterinary community
• Opportunities for growth and advancement
• Medical, dental & vision insurance
• Employer-paid short-term and long-term disability insurance and life insurance
• Paid parental leave
• Paid vacation, paid sick time, holiday pay
• 401(k) with match
• Free wellness and self-care resources
• Generous hospital discounts and product discounts
• Opportunities to give back through strong community partnerships and VCA Charities
• Tuition support for programs like veterinary technology and more

Interested in this opportunity? Apply! We look forward to hearing from you.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer- Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com