Client Service Representative

Thrive Pet Healthcare Meridian , ID 83646

Posted 4 weeks ago

We are seeking an upbeat, self-starter with customer service experience to join our team at All Valley Animal Care Center!

If you are passionate about helping animals and like to work in a fun but challenging workplace, this is the job for you! Must be able to interact with a variety of clients with tact and diplomacy, must be friendly and compassionate. This is a full-time position, so our ideal candidate will be able to work between 30-40 hours a week, which will include a combination of day, evening, weekend, and holiday shifts.

Check out our amazing benefits!!

Competitive pay

Hospital Incentive Program

Medical/Dental/Vision/Life Insurance packages

401K Matching

Pet discounts for up to five of your own pets at any Thrive Pet Healthcare location

Access to free continuing education and other learning opportunities

Paid Parental Leave

Paid "Purr-rental" leave for new adoptions

Mental Health and Wellness Support

Tuition Support and Discounted Tuition Rates through Penn Foster!

Employee Assistance Program

Continued Career Opportunities

The ideal candidate is:

Professional

Dependable

Demonstrates a positive attitude

Excellent Communication

Enjoys working with awesome co-workers

Superior customer service skills

Loves pets and people

Why work at All Valley Animal Care Center?

Although our hospital mascot, Forrest, is reason enough to work here, we also have an amazing team that works very well together.

If you are passionate about pets and providing exceptional customer service, we want you to join our team! For more details about our hospital check out our website: https://allvalleyanimal.com/

Job Duties:

Providing quality, professional service to all clients whether in person, over the phone, or through email. Readily acknowledges and engages clients and actively listens to their concerns. Serves as liaison between client and DVM.

Promptly answering phone calls or replying to email messages and efficiently directing questions to the appropriate individuals. Demonstrates ability to triage situations and advise a client when an appointment is recommended. Makes reminder calls as necessary

Accurately scheduling appointments and boarding reservations as applicable.

Precisely dispensing pharmaceuticals as needed and calls in prescriptions to pharmacies.

Using computer information system to accurately process client payments and maintain current client/patient records. Ensures appropriate forms are completed for euthanasia, surgeries, etc.

Providing knowledgeable information to clients regarding our products and services.

Accurately processing payments and balancing cash receipts.

Assisting in maintaining the cleanliness of client areas.

Apply today! We look forward to hearing from you!

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
DME Field Service Representative (Boise ID)

Enovis

Posted 3 days ago

VIEW JOBS 8/5/2022 12:00:00 AM 2022-11-03T00:00 Who We Are ABOUT ENOVIS™ Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com. Enovis History In April of 2022, Colfax, which includes orthopedic leader DJO, separated from ESAB Corporation and rebranded to Enovis. In recognition of our successful history of growth and innovation, the distinctive "O" in our new Enovis logo was deliberately carried over from our Colfax logo as it represents continuous improvement - a cornerstone of our business's success that will continue at Enovis. Enovis is poised to become one of the world's leading medical technology companies What You'll Do We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic settingand background in Durable Medical Equipment to join DJO as a Field Service Representative in the Boise, ID area. This is a great opportunity to work in a clinical setting for the leader in orthopedic bracing with brands such as DonJoy, Aircast, Procare, and Exos. Don't miss this great opportunity to start your career with an industry leader! JOB RESPONSIBILITIES * Responsible for proper measuring and application, education on the appropriate use/care, and providing accurate information to patients and/or Health Care Providers (HCPs) on expected outcomes resulting from the use of orthopedic soft goods, functional bracing, bone growth stimulation, and all other DJO products as prescribed by physicians/HCPs at the orthopedic practice. * Coordinates patient care for follow-up brace fitting appointments, as necessary. * Provides routine customer service to patients, physicians, physician assistants, and other clinical staff following established policies and procedures. * Provides comprehensive account management and effectively manages day-to-day service operations for stock-and-bill programs customized for clinical orthopedic practices. * Responsible for inventory management, including organizing and tracking inventory, participating in required audits of inventory, and managing defective product returns and exchanges. * Educates customer clinic staff on how to appropriately handle, document, and reissue products in the case of defective products. * Manages product mix of DJO manufactured versus non-DJO products to designated/identified level. * Ensures accurate completion of appropriate forms and documentation through DJO's secure automation platforms for delivery to the appropriate billing department, following all necessary compliance and regulatory processes, as well as applicable DJO policies and procedures. * Responsible for verifying patient insurance benefits using available real-time automation tools, including pre-authorization of claims and/or upfront collection of patient deductible and coinsurance amounts as required by individual insurance contracts and/or by DJO policy and procedure. * Collects patient out-of-pocket costs for services rendered/products provided using automated business transaction tools within Company guidelines. * Works within customer Electronic Medical Record (EMR) systems, when available, to access appropriate patient information for DJO billing, as well as to read and understand medical records. * Maintains a high level of professional and technical knowledge of relevant payor rules. * Serving as the face of DJO, builds and maintains effective relationships with clinic staff at varying levels. * Responsible for educating clinical staff members, as applicable, on Field Service policies and procedures. * Responds to customer questions, issues, and problems of moderate to complex scope. * Serves as a liaison between the customer and the DJO/Distributor Partner (DP) Sales Team. * Plays a critical role in Business Reviews to report activity and performance of the clinic and/or territory. * Responsible for achieving metrics and KPIs, as set forth by management, to ensure customer performance and efficiency comply with applicable DJO agreements/contracts. * Participates in continuing education required to maintain all relevant certifications and/or licensure. * Maintains thorough professional and technical knowledge of relevant DJO products, corresponding documentation (e.g., Product Inserts, Manuals, Promotion Materials, etc.), and Company policies and procedures. * Demonstrates commitment to the DJO Compliance & Ethics Program, the Colfax/DJO Code of Business Conduct, the AdvaMed Code of Ethics, and all applicable regulations, policies, and procedures. * Adheres to all internal Corporate Compliance guidelines, OIG, and government healthcare regulations, regulatory policies and procedures, policies and procedures set forth by the applicable clinic and/or hospital administration, and Privacy and Security standards (i.e., HIPAA) in accordance with government agency requirements. * Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards and DJO policies and procedures. * Other duties as assigned. QUALIFICATIONS * Minimum of 2 years of experience in a hospital, healthcare facility, clinic, or physician's office, or as an independent contractor working directly in the care of the orthopedic patient, or related experience required. * Bachelor's Degree in a related field required. * Demonstrated patient care experience required. * Experience dealing with multiple physicians in a high-volume clinic required. * Holds an active license with the Idaho Board of Athletic Trainers (IBAT). * Holds and maintains a Board of Certification (BOC) in Athletic Training. American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Orthotic Fitter, Physical Therapy Certification, Orthopedic Technology Certification, BOC Physical Therapy Certification, or Orthopedic Technology Certification may also be considered. * Previous experience with inventory management programs and/or EMRs strongly preferred. * Demonstrated experience with the application of soft goods/functional bracing preferred. * Must satisfy third-party credentialing requirements to gain access to hospital accounts. * Must possess a valid Driver's License and current automobile insurance. TRAVEL * May require travel up to 90% of the time, but overnight travel is not required. * Frequent time spent traveling in car to customer accounts. * Must be willing to travel to various local clinic sites, using own transportation, upon request as dictated by territory. WORK ENVIRONMENT & PHYSICAL DEMANDS * Field based (i.e., physician's offices, hospitals, clinics, etc.). * This job involves potential exposure to airborne and bloodborne pathogens. * Physical Demands: Must frequently lift and/or move up to 20 pounds. Office deskwork requiring sitting, walking, using phone and computer. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EOE AA M/F/VET/Disability Statement All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws. Enovis Meridian ID

Client Service Representative

Thrive Pet Healthcare