Client Service Representative Supervisor

VCA Antech, Inc. San Francisco , CA 94118

Posted 2 months ago

Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located in the U.S. states and Canada, and more than 55 clinical laboratories. VCA is also a leading supplier of diagnostic imaging equipment to the veterinary industry, as well as operating a franchisor of premier dog daycare facilities.

If you are a current employee, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:

https://www.myworkday.com/vca/d/inst/1$9925/9925$14762.htmld

VCA All Pets Hospital is an AAHA-accredited, multi-doctor small animal practice in San Francisco, California.

ESSENTIAL FUNCTIONS:

  • Supervising the client service representative team with their daily tasks

  • Creating a monthly work schedule for the team

  • Mentoring and training of new hires and existing hires

  • Holding CSR department meetings twice a week to address questions and concerns

  • Assisting with the hiring process of new team members

  • Attending monthly hospital staff meetings and manager meetings

  • Coaching team members by developing plans for them to reach their goals

  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms

  • Scheduling and confirming appointments

  • Placing outbound calls for follow-ups and reaching out to prospective clients

  • Presenting and explaining fees, including processing payments

  • Recommending, selecting, and obtaining products and services, including prescriptions

  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)

  • Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

  • At least one year of proven past experience helping customers

  • High School Diploma/GED or equivalent

  • Excellent listening and communication skills

  • Compassion for pets and peopleas well as awareness and understanding of others' reactions

  • Proven decision-making skills to choose the most appropriate course of action

  • The ability to integrate new information into problem-solving

  • Proficiency in Microsoft Office

  • Willingness to work non-traditional hours, including nights, weekends and holidays

  • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS:

We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Physical Demands: Work is generally performed in an office environment. Ability to sit for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Service SpecialistAssociateSan Francisco

Jpmorgan Chase & Co.

Posted 2 days ago

VIEW JOBS 1/22/2019 12:00:00 AM 2019-04-22T00:00 Client Service Specialist-Associate-San Francisco Req #: 180124343 Location: San Francisco, CA,US Job Category: Operations Job Description: This function is critical to the business and is a significant control in highlighting trade errors immediately after trade execution and/or prior to settlement. The role involves liaising with multiple groups including, Clients, Front Office, Legal, Compliance, Business Management, Credit & Reference Data. It requires somebody with an exceptional attention to detail, highly energetic, excellent communication skills. This individual is expected to multi task, prioritize and think creatively to resolve quickly client issues. Main Duties * Participate in the day to day operations of liaising with client and/or salesperson to establish trade affirmations and allocations. * Navigate various trading and operational systems to see trade's process end to end. * Understanding risks associated with the trade flow, ensuring appropriate controls are implemented, highlighting areas for improvement and making the necessary suggestions/input to get these controls in place. * Learn and understand various sales systems, how they interface, and the cause and effect of each action. * Act as a daily point of escalation for all Front Office queries. * Communicate effectively and logically to sales, trading, settlements, middle office and regulatory teams when investigating and proving facts. * Ensuring the Firm's risk is properly captured in our internal systems and escalating any issues to Sales and Trading. Also, to ensure that the regulatory framework in place is effective and properly applied to all relevant trading activity. * Provide subject matter expertise for new system & process specifications * Identify opportunities to improve the product workflows as well as champion the Business needs for system implementation and enhancement projects * Serve as liaison across various teams to collate, track and facilitate resolution of trending client issues. * Escalate any critical client issues to the appropriate sales, middle office and/or client relations teams. * Identify opportunities to improve the quality of service delivered to clients & implement procedures to improve the client experience. * Extensive interaction with Clients, Front Office, Compliance, Business Management, Legal, Credit & Reference Data, as well as various Operations and Technology teams to resolve issues * Design and perform User Acceptance Tests for implementation changes. * Continuously seek feedback on opportunities for improvement, and provide feedback to FO staff where their own processes should be improved. * Strong knowledge of Fixed Income Cash products * Working knowledge of trade process, from execution to settlements. * Basic knowledge of SEC, DTCC, FINRA, etc. * Identify due diligence on risk controls, credit onboarding, client relations * Excellent interpersonal communication skills * Ability to work well under pressure, attention to detail, multi-tasking and prioritizing given time constraints. * A flexible, proactive attitude towards work is required as individual must be responsive to clients (internal and external), with the ability to multi-task and prioritize workload simultaneously * Partnership skills are essential as candidate will be working with other members across North America other global regions, including Technology and Management, to ensure goals are achieved and issues are addressed in a timely manner * Flexibility on working hours: Client / Market coverage frequently necessitates early morning or * evening work. * Aptitude in Microsoft Office applications: Excel, Word, Access and PowerPoint * Strong analytical and problem solving skills, especially during same day settlement situations. * Good understanding of internal controls and proven history of being a change agent * Experience in cross-training other colleagues Jpmorgan Chase & Co. San Francisco CA

Client Service Representative Supervisor

VCA Antech, Inc.