Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Client Service Representative Opening

Expired Job

VCA Antech, Inc. Dallas , TX 75201

Posted 2 months ago

Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located in the U.S. states and Canada, and more than 55 clinical laboratories. VCA is also a leading supplier of diagnostic imaging equipment to the veterinary industry, as well as operating a franchisor of premier dog daycare facilities.

If you are a current employee, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:

https://www.myworkday.com/vca/d/inst/1$9925/9925$24161.htmld

VCA Preston Park Animal Hospital is a well-established, AAHA-accredited practice in Dallas, Texas.

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement your pet's health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

  • Scheduling and confirming appointments.

  • Placing outbound calls for follow-ups and reaching out to prospective clients.

  • Presenting and explaining fees, including processing payments.

  • Recommending, selecting, and obtaining products and services, including prescriptions.

  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

  • Managing medical records, charts, reports and correspondence.

  • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Services Representative
New!

Heritage Auctions

Posted Today

VIEW JOBS 11/20/2018 12:00:00 AM 2019-02-18T00:00 Do you have a gift for addressing client inquiries and concerns over the phone? Then set your sights on a high-profile career in our highly dynamic and exciting environment. Heritage Auctions (<u>HA.com</u>) is the third largest and one of the fastest growing auction houses in the world. Heritage Auctions sales in addition to fine jewelry include: luxury accessories, watches, wine, coins, books and manuscripts, modern & contemporary art, American and European art, decorative arts, entertainment, music, and many more.<br />  <br /> <strong>SUMMARY:</strong> Responsible for handling and documenting incoming client calls, processing payments, resolving client concerns, and placing client catalog orders.<br />  <br /> <strong>ESSENTIAL DUTIES & RESPONSIBILITIES:</strong> <ul> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Manage all phone calls and payments in an accurate, timely, and courteous manner</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Meticulously document all phone calls into client database system</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Provide follow-up as necessary to ensure inquiries and concerns are resolved in a timely manner</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Process payments, including documentation of all payment information into our client database system with great attention to detail</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Manage client catalog orders and incoming auction bids</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Work extended hours and weekends at least twice a month <strong>(required)</strong></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Other duties may be assigned</li> </ul>  <br /> <strong>EDUCATION & EXPERIENCE:</strong> <ul> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">High school diploma required</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Must have 2+ years of experience in customer service</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Proficiency in Microsoft applications, specifically Outlook and Excel</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Must have excellent phone presence and interpersonal skills</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Ability to multitask and pay great attention to detail</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Must have a positive attitude with exceptional client service skills</li> </ul>  <br /> <strong>LANGUAGE SKILLS:</strong> Multilingual a plus.<br />  <br /> <strong>WORK ENVIRONMENT:</strong> Individual must be able to work independently in a fast-paced environment. Training will last approximately 4-6 weeks. Temporary schedule will be set from <strong>8:00 AM – 4:30 PM</strong> and will shift to <strong>9:30 AM – 6:00 PM</strong> once training has been completed. CSRs will be required to work from <strong>8 AM – 6 PM</strong> on Mondays following Signature auctions twice a month.<br />  <br /> <br />  <br /> Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers and persons with disabilities. EOE<br />   Heritage Auctions Dallas TX

Client Service Representative Opening

Expired Job

VCA Antech, Inc.