Client Service Representative- Noah's Place Animal Medical Center

About Us: At VCA Noah's Place Animal Medical Center, we are committed to providing exceptional veterinary care and outstanding client service. Our state-of-the-art facility and compassionate team ensure that pets receive the best possible care in a welcoming and supportive environment. We are looking for a dedicated and enthusiastic Client Service Representative to join our team and help us continue our tradition of excellence.

Position Summary: As a Client Service Representative (CSR) at VCA Noah's Place Animal Medical Center, you will be the first point of contact for our clients and their pets. Your primary responsibilities will include providing outstanding customer service, managing appointment schedules, handling client communications, and supporting our veterinary team. This is an excellent opportunity for someone who is passionate about animals, enjoys working with people, and thrives in a fast-paced, team-oriented environment.

Key Responsibilities:

• Greet clients and patients with a friendly and professional demeanor

• Answer phone calls, schedule appointments, and manage client communications via phone, email, and in-person

• Check-in clients and patients for appointments, ensuring all necessary information and paperwork is completed

• Handle client inquiries and concerns promptly and effectively

• Process payments and manage financial transactions accurately

• Maintain a clean and organized reception area

• Assist with administrative tasks such as filing, data entry, and record keeping

• Collaborate with veterinary and support staff to ensure efficient clinic operations

• Provide support and assistance to clients during their visit, ensuring a positive experience

Qualifications:

• High school diploma or equivalent; additional education or certification in veterinary assisting or a related field is a plus

• Previous experience in a customer service role, preferably in a veterinary or medical setting

• Excellent communication and interpersonal skills

• Strong organizational and multitasking abilities

• Proficiency with computer systems and office software

• Ability to remain calm and professional in stressful situations

• A genuine love for animals and a commitment to providing high-quality care

Benefits:

• Competitive salary commensurate with experience

• Comprehensive health, dental, and vision insurance

• 401(k) retirement plan with company match

• Paid time off and holidays

• Continuing education opportunities

• Employee pet care discounts

• Friendly and supportive work environment

Join our team and make a difference in the lives of pets and their families!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.