Client Service Representative I
Fort Smith , AR 72916
Posted 1 month ago
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OverviewAre you looking to make temporary extra income while still gaining beneficial career experience? If so, our team may have the perfect opportunity for you! Here at Ciox Health we help our clients manage, protect, and support health information to achieve functioning advancement, optimized revenue, and better patient outcomes. Join us as we work together to win, deliver awesome and make a difference.This is an entry level position responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.Why should you apply?* Entry level position * Growth & advancement opportunities * Opportunity to work a temporary full-time schedule, with the opportunity to go full-time. Monday - Friday 8:00 AM - 4:30 PM* Opportunity to gain healthcare experience/career growthOpportunity Details* Working onsite at medical facility in Fort Smith, Arkansas 72901* Processing medical record by following HIPAA requirements * Handling inbound and outbound calls, email, fax and other administrative tasks * Assisting walk up patients and/or clients * Data entry#ZRResponsibilities * Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. * Maintain confidentiality and security with all privileged information. * Maintain working knowledge of Company and facility software. * Adhere to the Company's and Customer facilities Code of Conduct and policies. * Inform manager of work, site difficulties, and/or fluctuating volumes. * Assist with additional work duties or responsibilities as evident or required. * Consistent application of medical privacy regulations to guard against unauthorized disclosure. * Responsible for managing patient health records. * Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. * Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. * Ensures medical records are assembled in standard order and are accurate and complete. * Creates digital images of paperwork to be stored in the electronic medical record. * Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. * Answering of inbound/outbound calls. * May assist with patient walk-ins. * May assist with administrative duties such as handling faxes, opening mail, and data entry. * Must meet productivity expectations as outlined at specific site. * May schedules pick-ups. * Other duties as assigned.Qualifications* A High School Diploma or GED is required. * Must be able to communicate effectively in the English language. * Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred. * Proven customer service experience and/or training. * Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel * Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards. * Ability to read and comprehend simple, healthcare terminology * Effective verbal and written communication skills. * Effective organizational skills a must * Ability to use fax, copier, microfilm machine, and multiline phone system and other required work toolsTo ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.