Global Financial Aid Services jackson , MS 39212
Posted 2 weeks ago
POSITION DESCRIPTION
Department:
Client Services
Position:
Client Service Representative
Reports To:
Supervisor of Client Services
Work Hours:
7a-4 p
8a-5p
9a-6p
Work Days:
Monday
Salary Grade:
Currently Unclassified
Revised Date:
1/21/21
Job Functions:
Task Listing
Note: CORE Servicing and Reporting may be different due to the software platform; however, the CSR's still have to comply with the requirements listed above related to the CORE system and servicing of clients.
Knowledge, Skills and Abilities Requirements
(70%) ability to communicate effectively orally and in writing using the English language.
Exhibit a positive attitude to internal and external clients.
Ability to adhere to all company policies and procedures required for this position.
Ability to use computers to input and export data used for Customer Service position.
Ability to professionally communicate with others through e-mail, chat, voice mail, and memo correspondence.
Knowledge of Financial Aid
Knowledge of professional and successful customer service techniques.
Analytical skills used to determine, evaluate and resolve individual issues related to client inquiries of all departments.
Ability to work independently under minimal supervision as well as in a team environment.
Ability to persuade clients to supply required information in timely fashion.
Ability to handle multiple tasks in accurate and professional manner.
Ability to work under deadlines.
Ability to handle difficult and stressful situations in a professional manner
Ability to adhere to all company policies.
Physical Demands:
Sitting Frequently
Turning/Twisting Frequently
Standing Occasionally
Walking Frequently
Bending/Stooping Seldom
Lifting (5-10 lbs.) Seldom
Using hands for frequent repetitive actions Continuously
Speaking Continuously
Hearing Continuously
Vision
Educational Requirements: High School graduate required.
Experience Requirements: 6 months financial aid experience preferred.
Typical Previous Position: Compliance Specialist
Typical Next Position: Sr. Customer Service Representative
NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS JOB AT ANY TIME.
NOTICE: Applicant(s) selected for this position is subject to a check to verify that he/she has not defaulted on any loan funded or guaranteed by the U.S. Department of Education. Applicants found to be in default will be contacted to make arrangements for repayment prior to being made and official offer of employment.
Global Financial Aid Services