Client Service Representative (Full Time)

Why PALM Health?

PALM Health is an integrative medicine and wellness center offering a comprehensive range of medical, preventive care, mental health, fitness, nutrition, and spa services designed to improve our members overall well-being. This is where you come to discover everything you need to attain, regain, and sustain health.

Client Service Representative / Front-of-House Reception

The Client Service Representative is responsible for the front-of-house reception of clients, registration, scheduling, client check-in and check-out, service sales, retail sales, and concierge level complex scheduling and coordination of PALM Health services for members. This includes greeting clients and members, answering and returning phone calls, orienting new clients, assisting members and guests with questions regarding services and products, booking appointments, charging for services, and attending to guests and the facilities. This position requires the ability to provide genuine hospitality and any candidate must have a background in customer service. Strong computer and software experience and problem solving are a must. Weekend availability required.

Required Qualifications:

• High School Diploma or GED (required); Bachelor's Degree (preferred)
• 2+ years' experience in reception or call center experience (preferred)
• 2+ years; experience in hospital, hotel, hospitality, or spa (preferred)