Carolina Veterinary Specialists is seeking qualified Part-Time/Fill-in Client Service Representatives to join our team!
Client Service Representatives (CSRs) serve a unique and powerful purpose in our hospitals. Our CSRs focus on the total client experience. This role encompasses a true humanity for both our clients and their pets, as well as teamwork and shared efforts with the medical staff in order to provide comfort, communication, and expert service at a time when pet owners need support the most. In addition to fostering strong relationships with our clients and referring veterinarians, our CSRs also perform a variety of administrative duties critical to hospital operations.
So that we may be there for our clients when they need us most, emergency positions are comprised mostly of evening, weekend, and holiday shifts.
Administrative duties of the CSR include:
Greet clients in a friendly, professional, and efficient manner
Answer multi-line phone system
Processing hospital admissions and discharges
Coordinate medical records and communication with referring practices
All aspects of medical record keeping including filing and transmission of records
Take a lead role in appointment and patient flow
Provide clients with a clean, functional, and refreshing waiting room experience
Financial transactions and money-handling, including client counseling about payment options
Qualified candidates will possess the following key abilities:
Well-developed emotional intelligence and a strong sense of empathy
Professional demeanor and appearance
Outstanding written and verbal communication skills
The ability to maintain positivity and optimism in a variety of conditions
Teamwork and a shared sense of responsibility
A can-do attitude focused on creating the ultimate client experience
Ability to sit or stand throughout the day; occasional bending, and kneeling; ability to lift 25 lbs unassisted
Desire to connect with both people and pets
Customer service experience required
HS diploma or equivalent required
Incomplete applications will not be accepted. All employment offers are contingent upon a pre-employment screening process that includes a background check, drug test, and reference checks.
Carolina Veterinary Specialists, Inc.