Client Service Representative - Emergency - Part-Time & Fill-In - Carolina Veterinary Specialists Matthews

Carolina Veterinary Specialists, Inc. Stallings , NC 28104

Posted 2 months ago

Carolina Veterinary Specialists is seeking qualified Part-Time/Fill-in Client Service Representatives to join our team!

Client Service Representatives (CSRs) serve a unique and powerful purpose in our hospitals. Our CSRs focus on the total client experience. This role encompasses a true humanity for both our clients and their pets, as well as teamwork and shared efforts with the medical staff in order to provide comfort, communication, and expert service at a time when pet owners need support the most. In addition to fostering strong relationships with our clients and referring veterinarians, our CSRs also perform a variety of administrative duties critical to hospital operations.

So that we may be there for our clients when they need us most, emergency positions are comprised mostly of evening, weekend, and holiday shifts.

Administrative duties of the CSR include:

  • Greet clients in a friendly, professional, and efficient manner

  • Answer multi-line phone system

  • Appointment scheduling

  • Data entry

  • Processing hospital admissions and discharges

  • Coordinate medical records and communication with referring practices

  • All aspects of medical record keeping including filing and transmission of records

  • Take a lead role in appointment and patient flow

  • Provide clients with a clean, functional, and refreshing waiting room experience

  • Financial transactions and money-handling, including client counseling about payment options

Qualified candidates will possess the following key abilities:

  • Well-developed emotional intelligence and a strong sense of empathy

  • Professional demeanor and appearance

  • Outstanding written and verbal communication skills

  • The ability to maintain positivity and optimism in a variety of conditions

  • Teamwork and a shared sense of responsibility

  • A can-do attitude focused on creating the ultimate client experience

  • Schedule compatibility

  • Ability to sit or stand throughout the day; occasional bending, and kneeling; ability to lift 25 lbs unassisted

  • Desire to connect with both people and pets

  • Customer service experience required

  • HS diploma or equivalent required

Incomplete applications will not be accepted. All employment offers are contingent upon a pre-employment screening process that includes a background check, drug test, and reference checks.

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Client Service Representative - Emergency - Part-Time & Fill-In - Carolina Veterinary Specialists Matthews

Carolina Veterinary Specialists, Inc.