CAE Inc. Las Vegas , NV 89134
Posted 4 days ago
About This Role
CAE, the worldwide leader in aviation training is looking for a Client Service Representative to join our brand new, state of the art, Business Aviation Training facility in Las Vegas.
If you are someone who thrives in a fast paced, dynamic environment and have a passion for providing the highest level of customer service this role is for you!!
We have multiple shifts available:
Weekends required
Thursday- Monday
Friday- Tuesday
Hours may vary between 7am
The Client Services Representative (CSR) is responsible for handling an array of client-facing duties. The CSR will be the main point of contact for any/all customer service requests. Their focus will be to interact with customers in person, over the phone and via email. They must maintain a high level of professionalism.
The ideal candidate will be customer focused, detail and process oriented, and able to effectively communicate with both internal and external customers. This position will have a strong focus on driving customer satisfaction through leveraging internal relationships to help achieve client retention.
Primary Responsibilities
Experienced in providing seamless support to all levels including C-level executives
Contacts clients for pre-training introduction
Assists with troubleshooting and provides necessary training materials
Arranges to collect client check in documents prior to arrival
Delivers hospitality items and check in badges with schedules to local hotels
Ensure classroom is properly set up and materials are available
Greet clients at check in to the training center
Provides executive level support during their training event
Organize meetings and ensure they are coordinated, placed on Outlook calendars, etc.
Will offer NATA approved fingerprinting and receive necessary TSA approvals
Will become a Notary Public and adhere to the rules associated
Excellent verbal and written communication skills required
Meticulous attention to detail
Acts as liaison for the client between various internal departments
Training Center is open 24/7, schedule may vary based on business need
EDUCATION & EXPERIENCE REQUIRED
High School graduate or equivalent
Two-year degree highly preferred
Hotel, concierge, travel or customer service experience preferred
Expert level Experience in Microsoft Suite products including Word, Excel and PowerPoint with emphasis on MS Outlook and Teams
Comfortable providing support to Clients on Apple products and iOs applications
Adept at utilizing and learning multiple software platforms
QUALIFICATIONS
Able to process sensitive data and correspondence with uncompromised integrity and confidentiality.
Can easily build rapport with clients and stakeholders both in person and in writing.
An expert communicator who can listen effectively to find the root cause of issues and communicate in a clear and friendly way to ensure positive results.
Professional appearance and dress required
Always maintains a positive and consummately professional demeanor with ability to instill the trust and engagement of others.
WORKING CONDITIONS
Ability to sit for prolonged periods of time up to 8-9 hours per day
Ability to pick up 50 lbs. or less
Stooping, squatting may be required
Ability to be on the computer for long periods of time
CAE OFFERS:
Benefits: Fully flexible, allowing you to choose what is important. Benefits start on day one
Retirement: Defined Benefits Retirement Plan & Group Registered Retirement Savings Plan (RRSP).
Financial Perks: Employee Stock Purchase Plan & numerous corporate discounts.
Personal and Family Programs: Physical Wellness Plan & Supplementary Maternity Plan.
Work-Life Balance: Flextime & Jeans Fridays all year.
CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail HRBusinessAviation@cae.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
E-Verify
As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you'd like more information about your EEO rights as an applicant under the law, please click here for the EEO is the Law Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
#LI-TO1
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.
If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com.
CAE Inc.