Client Service Representative

Bank Of America Corporation Malden , MA 02148

Posted 2 months ago

Job Description:

Financial Center Client Service Representative I s FC CSR I are responsible for providing a positive customer experience that leads to improved satisfaction and sales. FC CSR I s process transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customers' needs and encouraging customers to expand their relationship with Bank of America. This position was previously known as the Teller position within the Financial Center. Duties may include, but are not limited to the following;

a) Create a connection and develop rapport with customers to provide outstanding, personalized service,

b) Listen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them,

c) Ensure customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs,

d) Meet or exceed sales goals by influencing customers to learn about products/services that will benefit them,

e) Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers,

f) Accurately and efficiently process transactions such as customer deposits and cashing checks,

g) Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate,

h) Inform and educate customers on how to conduct simple transactions through self-service technologies,

i) Follow established policies, procedures and guidelines to protect both our customers and Bank of America,

j) May be required to work Saturdays and/or extended hours.

Required skills:

  • Proven results in exceeding goals in areas of sales and service in a customer-centric, results-driven environment

  • Minimum of six months customer service experience in financial services, retail sales or a goal-oriented environment

  • A minimum of six months experience with cross-selling, up-selling and/or referring products

  • Thrive on engaging with customers; can begin a conversation, build rapport, and handle objections

  • Ability to identify customer financial needs, goals and objectives; comfortable asking customers about their personal finances

  • Ability to sell customers on meeting with a sales associate to learn about products/services

  • Ability to respond and assist customers with inquiries and/or problem resolution

  • Ability to work effectively as a team member

  • Strong communication skills (including verbal and non-verbal) and active listening skills

  • Careful attention to detail and time management

  • Proficiency in basic computer skills

  • Pass pre-employment assessment

Desired skills:

  • Minimum of six months cash handling experience

Posting Date: 11/29/2018

Location: Malden, MA, MALDEN BC, 151 Centre St, - United States

Travel: No

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Standard Parking Corporation

Posted 2 weeks ago

VIEW JOBS 12/30/2018 12:00:00 AM 2019-03-30T00:00 Overview Basic Function: Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean. Responsibilities * Assists customers in making payment to fully automated revenue control equipment * Helps customers with parking services and facilitates the expedient flow of traffic through the facility * Leads programs to improve client and customer satisfaction * Assists in the management of the day-to-day activities of the assigned location. * Monitors parkers in pay-in lanes * Interacts with customers in a friendly and professional manner * Provides assistance to customers that have forgotten where they parked their vehicle. * Performs other necessary functions as assigned. * Conducts garage and facility audits as required by management. * Counts "bank" of revenue (if required) at beginning of shift to ensure starting total is correct. * Makes change (if required) for customers before transactions. * Quotes rates for parking services. * Gives directions to customers to various locations in the city. * Resolves customer complaints independently or with the aid of a supervisor. * Answers telephone in a prompt and courteous manner (if required). * Maintains cleanliness of facility and picks up trash in the surrounding area. * Presents themselves professionally (neat appearance and in uniform) at all times while at work. * Arrives to work on time for scheduled shifts. * Completes any other duties that may be assigned by the supervisor. Qualifications Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Required: High School Diploma or an equivalent combination of experience and education Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology. Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. License Requirement: The individual will only be required to have and maintain a valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business. Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change. Language Skills: Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events. Judgment: Exhibits sound and accurate judgment. Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is usually moderate to loud. * The exposure level in the work environment to vehicle emissions is moderate to high * The exposure level in the work environment to extreme hot/cold temperatures is moderate to high. * The work environment is subject to all weather conditions including, but not limited to, precipitation and wind. * The exposure level in the work environment to bright sunlight and nighttime working conditions is high. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights. Additional InformationHourly Rate: $14.00 Standard Parking Corporation Malden MA

Client Service Representative

Bank Of America Corporation