Client Service Representative

Bank Of America Corporation Modesto , CA 95351

Posted 1 week ago

Job Description:

At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our Financial Center team at Bank of America. We're looking for the next generation of client service representatives (formally known as tellers) those with a passion for people and creating a positive client experience in every interaction.

As part of the Bank of America team, client service representatives (CSRs) go beyond processing transactions you'll build relationships with clients to understand their financial goals, identify solutions that will benefit them and connect them to the appropriate teammate who can provide education and solutions to help them live their best financial lives. CSRs work in a financial center and report to the financial center manager.

We'll help you

  • Get training and one-on-one coaching from your manager who is invested in your success. You'll enroll in our Academy for Consumer and Small Business to develop as a client service representative.

  • Learn core banking solutions and processes. Understand solutions we provide through Bank of America and how to process transactions such as client deposits and cashing checks accurately.

  • Grow your network to maximize effectiveness in meeting client needs. Cultivate relationships with teammates and specialists to assist clients with inquiries and/or problem resolution.

  • Provide education to clients. Inform and educate clients on how to conduct simple transactions through convenient banking options, such as online banking, mobile banking and ATMs, that benefit them.

  • Adhere to policies and procedures through education of regulatory policies, employee and client safety procedures and service delivery guidelines.

As a client service representative, you can look forward to

  • Ongoing professional development to deepen your skills.

  • Access to our internal Career Path Tool to explore opportunities for career growth.

  • A world-class suite of employee benefits.

You're a person who (required skills)

  • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.

  • Communicates effectively and confidently with all clients.

  • Works well with others and collaborates productively to get things done.

  • Can manage complexity, prioritize tasks and execute in a fast-paced environment.

  • Has the ability to learn and adapt to new information and technology platforms.

  • Is thorough and provides careful attention to detail.

  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

  • Is comfortable asking clients about their financial goals and introducing services and products that will meet their needs.

  • Has a minimum six months of client service experience in financial services, retail sales or another results-driven environment.

  • Has a minimum of six months of experience offering solutions and services based on the client's needs.

  • In lieu of six months of client service experience, has previously completed the Bank of America financial center internship program.

  • Can be flexible to work weekends and/or extended hours as needed.

  • Is proficient in basic computer skills.

You'll be better prepared if you have (desired skills)

  • A minimum of six months in a role that involved handling/managing cash.

We're a culture that

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.

  • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.

  • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.

  • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.

  • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Posting Date: 03/11/2019

Location: Modesto, CA, OAKMORE PLAZA BC, 1737 Oakdale Rd, - United States

Travel: No

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Service Representative (Central Valley CA)
New!

Proterra

Posted Today

VIEW JOBS 3/21/2019 12:00:00 AM 2019-06-19T00:00 Field Service Representative (Central Valley, CA) The Proterra Story Communities are growing and evolving, and with that, our transportation needs are changing. Now more than ever, we need smart solutions that provide safer, more reliable and cleaner transit. Every day, Proterra works to meet those needs, with the world's best-performing zero-emission buses. Our revolutionary battery-electric buses help fleet operators abandon fossil fuels, improve environmental quality and reduce operating costs. Join the Proterra Revolution. Position Overview This position will provide comprehensive field service support to Proterra's Greenville Site Field Services Sr. Manager and other site leadership team members. You will be responsible for training, commissioning, troubleshooting, repair, customer interaction and general support of Proterra's fleet of all electric transit buses and associated charging equipment. About the Role – You will: Maintain excellent communication with customers and property staff; hands-on training of customer operators and technicians. Handles launch of new buses and charging systems. Repairs, maintains, troubleshoots and service electric buses and charges using skills and tools that range from advanced computer diagnostics to basic mechanical tools; communicate and document solutions to non-technical parties. Maintain detailed and timely paperwork and documentation for repairs and installations; manage field inventory of parts and tools. Monitors subcontractors work to ensure quality and timeliness of completion. Provides development input and continuous improvements to the team's field service software and tools. Performs other duties as assigned by management. About Our Group: As strategic partners, the Customer Service team strives to ensure that our values, culture and engagement always allow us do great things for our company. We strive to provide the highest-level service and support to our clients each and every day. We work collaboratively to build strong relationships with our clients, partners, and own team. We treat each other with respect……and always try to have a little fun every day! This position will be part of the Greenville based Customer Service team that supports Proterra's Manufacturing and Engineering operations. You will report to the Greenville Site Field Services Sr. Manager and collaborate with other Customer Service team members located at our headquarters in Burlingame, CA and manufacturing facilities in Los Angeles, CA and Greenville, SC. Proterra Modesto CA

Client Service Representative

Bank Of America Corporation