Client Service Representative

OVERVIEW

GCG Financial, an Alera Group Company is seeking a Client Service Representative to join their Property & Casualty team.

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?

If that is what you're looking for, this is your chance to be part of an amazing organization!

GCG Financial was founded in 1975 and measures our success by the strength of our relationships. As an Alera Group company, collaboration is the foundation of how we do business. Our close-knit, family culture is why employees join GCG and stay for decades. We laugh, we have fun, we support our community and we are the driving force behind the company's 45+ years of success.

RESPONSIBILITIES

As a Client Service Representative, you must excel in providing superior day to day client service by anticipating client needs and responding to client, producer and account manager questions and issues in a timely manner.

• Ordering and processing renewal and change requests with an emphasis on Business Insurance Risk Management

• Preparing ID cards, binders, evidence of property & other certificate of insurance requests

• Processing and documenting cancellations and reinstatements

• Processing and billing premium audits

• Processing and billing renewal policies

• Preparing and billing Bonds when required

• Assisting with preparation of renewal exposure workbooks

• Creating first draft of renewal proposals

• Organizing insured's copies of new and renewal policies for delivery to client

• Maintaining accurate policy data in the agency management system (AMS360)

• Consistently Maintaining client documentation in the document managing system (Worksmart)

• Maintaining a courteous and effective relationship with clients, co-workers, insurance carriers, and other business contacts

• Other responsibilities as assigned by the Manager

QUALIFICATIONS

• High School diploma or equivalent. Bachelor's degree preferred, but not required.

• 1-2 years of Commercial Lines Agency experience in a highly automated, risk management-focused environment.

• Must have Illinois Property & Casualty license or obtain within 60 days of hire date.

• Proficiency in MS Office Suite (Word and Excel proficiency required)

• Excellent organizational, interpersonal, communication skills and ability to work in a team environment that will also require working independently

• Experience with AMS360 system a strong plus

BENEFITS

We offer comprehensive benefits to employees, including medical, dental, STD, LTD and life insurance, 401k, paid time off and much more.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

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