Client Service Representative (1269-437)

Wilmer Hale Palo Alto , CA 94306

Posted 4 months ago

WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States, Europe and Asia. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, outstanding legal and client services; developing diversity among our lawyers and staff and fostering an environment that promotes an ambitious spirit, teamwork and collegiality by drawing on the exceptional talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice.

Are you ready to join us?

JOB SUMMARY

Provide courteous and efficient service to both internal and external clients, visitors and vendors.

PRINCIPAL DUTIES AND RESPONSIBILITIES*

  • Assist with general administrative and general office assistance. Performs opening and closing procedures.

  • Review Visitor Registrations and conference room reports to ensure working knowledge of all visitors, meetings, conferences and events.

  • Answers the telephone in a timely manner, takes complete, accurate messages and treats all external and internal clients professionally and with courtesy.

  • Maintains general neighborhood information at client service centers and reception to provide visitors with general information.

  • Compiles statistical information for firm apartments for reporting.

  • Coordinates with other Client Service Representatives to cover breaks, lunch hours, and PTO.

  • Ensures that all visitors are announced and escorted as requested to conference rooms in a timely and professional manner.

  • Receive and respond to visitor office requests.

  • Receive and respond to facilities requests and complete the request by entering into Assyst.

  • Receive and respond to firm apartment requests in Washington; ensuring that apartments are well maintained which includes, inventory, scheduling cleanings, and processing monthly invoices as needed.

  • Assists Operations Department with special requests and assignments.

  • Assumes additional responsibilities as assigned.

  • Reports suspicious visitors to Operations and Building Security.

  • Contributes to the Firm's Service Excellence initiative to consistently improve its image internally and externally. Displays professionalism, quality service and a "can do" attitude.

Required Skills

MINIMUM QUALIFICATIONS

Knowledge/Skills/Abilities:

  • Professional or corporate experience preferred.

  • Excellent oral and written communication skills.

  • Excellent interpersonal and organization skills.

  • Pleasant and courteous manner.

  • Business attire required.

Education:

  • High School Diploma or GED required. Two year college degree preferred.

WilmerHale is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

Required Experience

  • Prior professional or corporate experience is highly desirable.
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Client Service Representative (1269-437)

Wilmer Hale