Benefits Accounts provides consumer-driven health care reimbursement technology and services to manage a range of reimbursement accounts (supported by Service center and claims processing capabilities). We expect significant value creation from Accounts directed through Willis Towers Watson's client base. Our business model reflects IRS Non-Bank Custodian differentiated status, which allows us to hold deposits and earn net interest spread.
The key focus areas of the Client Service & Delivery Lead Associate include: (i) prerequisite knowledge and direct experiential foundation in Consumer Driven Heath Care (CDHC) to include Health Savings Accounts (HSA), Health Reimbursement Accounts (HRA) and Flexible Spending Account (FSA) product solutions and the internal processes related to our business; (ii) primary client lead managing the Implementation into Benefits Accounts and primary point of contact for ongoing activities post implementation; (iii) organized, self-starter who recognizes and can effectively partner with a variety of internal Willis Towers Watson colleagues and external vendors to ensure client satisfaction.
Willis Towers Watson is committed to finding opportunities to foster flexibility in the workplace, whenever business and client demands allow. We are delighted that this opportunity meets the criteria for flexible working. For specific details, please discuss with your Recruiter.
Accountable for the implementation of new clients and the implementation of a new plan or process for existing clients
Communicating system functionality to clients
Demonstrates a deep understanding of reimbursement accounts best practices to satisfy complex or unique requirements
Responsible for having a clear understanding of the client's plan design rules
Responsible for gathering and documenting client requirements
Responsible for implementing multiple concurrent implementations while keeping all internal teams well informed of both project and client changes
Consult with multiple internal teams to ensure overall readiness prior to program launch
Proactively consult with stakeholders to communicate status, risks, resource constraints and negotiate changes for multiple projects
Accountable for the resolution of escalated service issues
Respond to customer needs and proactively identify potential customer concerns to ensure client satisfaction and retention
Coordinate with supporting areas to oversee administration, ensuring service delivery meets contract requirements
Prepare, analyze and present reporting to both clients and internal partners
Responsible for training clients on self-service features
Provide documentation and training Customer Service and Claims on the clients' plan design rules
Responsible for overall project management
Consult the Implementation Consultant on project planning and project milestones
Participate in UAT planning and execution
Bachelor's degree preferred
Five or more years of insurance industry experience related to servicing reimbursement accounts
Experience within benefits administration is a plus
Project management skills
Ability to build, maintain and manage multiple client relationships and projects within client organizations and ensure quality deliverables
Ability to influence key stakeholders (internal and external) via formal and informal channels
Ability to coordinate teams across WTW segments
Team-oriented and collaborative
Availability to travel on an as needed basis
Professional presence with polished and well developed oral and written communication skills
CEBS equivalent a plus
Regulatory environment of employee benefits plans
Operational understanding of consumer-driven healthcare
Computer skills, including proficiency with MS Word, Excel, and PowerPoint
Ability to work in fast-paced, high email volume environment with seasonal fluctuations in workload
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.
Willis Towers Watson is an equal opportunity employer
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
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