Client Service Manager
Tishman Speyer is a leading owner, developer, operator and fund manager of first-class real estate around the world. Our successful business model relies on a strong team that is able to execute across many disciplines, integrating acquisitions, development, finance, leasing, design and construction, property management, and portfolio management. Tishman Speyer is active across the United States, Europe, Latin America and Asia, building and managing premier office, residential and retail space in 27 key global markets for industry-leading tenants. The firm has acquired, developed and operated a portfolio of over 184 million square feet with a total value of approximately US $97 billion spread over 424 assets. The gross value of the firm's current portfolio is $48 billion.
Tishman Speyer places a strong emphasis on innovation in the real estate space, and is a leader in pioneering and investing in real estate technology, and has also recently launched two exciting initiatives: Zo. and Studio. Zo. is a leading amenities platform which provides a comprehensive suite of wellness, lifestyle and corporate services to corporate tenants and their employees. Studio is the firm's new co-working business now present in the US and Europe.
The Client Service Manager is responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless day to day operations. S/he will report to the Operations Manager and will be located in 10 Rockefeller in Midtown, Manhattan.
The successful candidate will be organized, have an eye for detail and a passion for customer service.
Provide a warm and welcoming experience for customers and visitors
Promote and contribute to Tishman Speyer's ZO. amenity offerings
Maintain a high level of customer satisfaction, responding to customer needs in a timely manner
Actively support the Property Management team in fostering long lasting relationships with customers
Provide support to ensure smooth operations of the Property Management Office (PMO)
Oversee new customer onboarding procedures
Process all invoices in a timely manner, confirming charges against existing contracts, budget and proposals
Assemble bi-annual operating expense prepayment and true-up packages and send to customers
Prepare monthly accruals with Operations Manager oversight
Create and maintain customer OT HVAC billable spreadsheet based on lease language
Respond to customer account statement inquiries
Assist with annual budgeting such as customer billable income/expenses, building office expenses, ZO. expenses, etc.
Maintain the customer portal to ensure current building communication and procedures are available to our customers
Distribute the monthly rent statements
Assist the Property Management team with projects and communication
1 to 3 years of experience in commercial real estate or hospitality industry
Proficient in Microsoft Office or equivalent
Ability to understand and communicate in English, verbally and in writing
Critical Competencies for Success:
Thrive in an innovative and fast-paced environment
Demonstrate strong interpersonal skills
Provide exceptional customer service
Strong mentorship and leadership qualities
Onsite presence is required for this position.
Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.
We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability