Client Service Manager, Enterprise

Sequoia Benefits San Mateo , CA 94401

Posted 1 week ago

The Client Service Manager guides our client relationships and is responsible for executing strategy and delivering service excellence for Sequoia's largest clients.

What You Get To Do

  • Build trusted relationships with our clients through understanding and delivering on client's needs as well as executing service excellence

  • Advise on best practices for benefits consulting and administration to help our clients achieve their goals and objectives

  • Manage weekly client calls and interactive project plans

  • Facilitate and drive new client onboarding, implementations with vendors and carriers and compliance

  • Oversee open enrollment process for clients; create employee presentations and communication materials, conduct employee education meetings (webinars, in-person presentations, etc.)

  • Keep clients apprised of appropriate industry trends and events, including all state and federal regulatory issues (COBRA, HIPAA, ERISA, Section 125 and Health Care Reform)

  • Be a proactive, empathetic partner to help resolve issues with our clients and their employees

  • Proficient in benefits, but also work closely with the Sequoia team on Global Benefits, 401k, Risk Management and HRIS/ Benefits administration

  • Work closely with Sequoia's Client Service Consultants to develop strategy and client goals and objectives

  • Be an integral part of shaping, growing and scaling our Enterprise team

  • Provide training, support and guidance to Sequoia team members

Qualifications

  • 3-5+ years of employee benefits and client service experience

  • Working knowledge of Self-Insurance, COBRA, HIPAA and ERISA

  • Ability to build trust quickly and consistently with our clients and Sequoia team members

  • Strong project management skills with the ability to multitask

  • Ability to comfortably provide and present recommendations to executives

  • Solutions-oriented team player who is accountable for results

  • Detail and process-oriented thinker

  • Excellent communication, organization, and interpersonal skills

  • Ability to understand client needs and deliver results under tight deadlines

  • Bachelor's degree required

Sequoia's Culture Our most important asset:

  • Integrity

  • Passion for service

  • Innovative

  • Growth oriented

  • Caring for others

  • Promise-centric

  • Focused on relationship building

Compensation & Benefits

Sequoia provides competitive compensation including base salary, performance based bonus programs, and comprehensive benefits package including 401(k) matching.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Service Consultant Benefits

Sequoia Benefits

Posted 1 week ago

VIEW JOBS 3/13/2019 12:00:00 AM 2019-06-11T00:00 The Client Service Consultant leads the client relationship and is responsible for strategic development and benefits consulting for Sequoia's largest clients. What You Get To Do * Build trusted relationships with our clients through strategic guidance, service excellence and elevated employee experience with our clients' senior executives * Thought leadership, strategic analysis and consulting expertise for our clients' total rewards programs * Dig into client cost drivers and make recommendations based on our client's unique goals and objectives * Be a benefits expert, but also work closely with the Sequoia team on global benefits, 401k, risk management and HRIS/ Benefits administration to be a trusted advisor to our clients * Serve as the senior mentor for the client team (client service manager, analyst, operations coordinator, operations manager, financial consultant) * Work on complex client initiatives and provide innovative and effective solutions for our clients and for our Sequoia Enterprise team * Work closely with Sequoia's client service managers to help execute and plan for day-to-day execution and implementation * Work closely with Sequoia's analysts and financial consultants in understanding costs, utilization and key metrics to help our clients get the most of their program spend * Be an integral part of shaping, growing and scaling our Enterprise team * Provide training, support and guidance to Sequoia team members Qualifications * 7+ years of employee benefits and client service experience * Ability to build trust quickly and consistently with our clients and Sequoia team members * Ability to comfortably provide and present recommendations to executives * Solutions-oriented team player who is accountable for results * Detail and process-oriented thinker with strong analytical skills * Ability to understand client needs and deliver results under tight deadlines * Bachelor's degree required Sequoia's Culture – Our most important asset: * Integrity * Passion for service * Innovative * Growth oriented * Caring for others * Promise-centric * Focused on relationship building Compensation & Benefits Sequoia provides competitive compensation including base salary, performance based bonus programs, and comprehensive benefits package including 401(k) matching. Sequoia Benefits San Mateo CA

Client Service Manager, Enterprise

Sequoia Benefits