Client Service Manager

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

Looking for a new challenge? Want to be part of a winning team? We have experienced phenomenal growth the past several years and are looking to add talent to our team. The perfect candidate for our position:

• Is passionate about assisting clients with day-to-day, as well as technical and complex insurance needs

• Thrives in a team environment

• Is self-motivated and detail oriented

• Is adept at marketing and servicing large commercial accounts (real estate industry is preferred)

• Enjoys opportunities to learn

If this sounds like you, we encourage you to contact us.

About Our Team

• Led by producer who is a SVP and Managing Director within Gallagher's Global Real Estate & Hospitality Practice

• Handles a book of business consisting of commercial lines insurance accounts

• Is supportive of our clients and of one another

• Hybrid / Flex Schedule work from home

• We have fun together

• Majority of clients are 20+ year relationships

• We work hard and are rewarded in our team success via bonus

• Opportunity for growth within the team

How you'll make an impact

The Client Service Manager is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch. The Client Service Manager directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.

Responsibilities:

• Manage a portfolio of clients, ensuring their needs are met and their expectations are exceeded

• Serve as the main point of contact for clients, addressing their inquiries and providing timely and accurate responses

• Build and maintain strong relationships with clients, understanding their business objectives and providing tailored solutions

• Collaborate with internal teams to ensure client satisfaction, coordinating efforts to resolve issues and deliver exceptional service

• Monitor client accounts, ensuring accurate billing and timely payment

• Stay up-to-date with industry trends and best practices, providing insights and recommendations to clients

• Identify opportunities for cross-selling products and services to existing clients

About You

We are looking for someone who has:

• Insurance knowledge and 3 years of proven experience managing client relationships

• A current Property and Casualty License

• Proficient in using agency systems / technology platforms

• Strong written and communication skills

• Ability to engage others in consultative discussion

#LI-JC1

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!

• Life and accident insurance

• 401(K) and Roth options

• Tax-advantaged accounts (HSA, FSA)

• Educational expense reimbursement

• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)

• Flexible work hours (availability varies by office and job function)

• Training programs

• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

• Charitable matching gift program

• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.