Alera Group Rochester , NY 14618
Posted 2 weeks ago
OVERVIEW
Relph Benefit Advisors, an Alera Group Company is looking for a talented, driven individual for a Client Service Manager position.
Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?
Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success.
If that is what you're looking for, this is your chance to be part of an amazing organization!
This position is currently remote and may be considered for a future flexible work schedule.
The Client Service Manager has both internal and client-facing responsibilities including, but not limited to, serving as a higher level contact for client needs in which they will be responsible for maintaining a high level of client satisfaction. The Client Service Manager will assist one or more Benefit Consultants or Account Managers in coordinating the details for the annual renewal, preparing materials for quarterly client meetings, ensuring the flow of information to various departments as needed, maintaining client databases, records management, project-specific assignments, and other responsibilities as assigned.
RESPONSIBILITIES
The essential duties and responsibilities of the position, which are to be performed with or without reasonable accommodation, include:
Under the direction of the Customer and Client Experience Director, responsible to support one or more Circles with administrative management of a group of clients
Responsible for effectively managing calendars, the project log and agenda items for assigned Circles
Coordinate resources (subject matter experts) into the Circle as needed to facilitate client service delivery
Assist both internally and externally with escalated HR/Employee and billing issues
Responsible for overseeing and managing the payroll audit process
Work with clients to ensure program participation and utilization management goals are being met
Assist with the process of completing plan set up documentation for internal systems (RST, plan build documents, etc.)
Serve as primary leader of issue research and resolution, such as answering questions about existing plans and rates, plan design changes, edits to compliance documents, facilitating high level topics such as ACA, Section 125
Facilitate the process of correcting internal system set up issues with the assistance of internal operation
Gather data needed to market medical plans, obtain quotes, and complete carrier set-up and implementation of new plans
Responsible for tracking all ancillary renewals
Acts as a liaison with our carrier partners to ensure accuracy of carrier contrac
Coordinate annual renewal process to ensure that client deliverables are met, and all steps are carried out timely
Quality control materials produced for clients, including but not limited to the annual open enrollment handbook and the required compliance documents
Using data gathered from RBA systems, prepare specialized reporting for client as requested
Participate in weekly implementation calls for onboarding clients
Responsible for managing special projects as they arise by utilizing internal resources to achieve client satisfaction
Become proficient in all plans and products in the assigned book of business and act as an internal resource
Manage communications for major, account level-changes with RBA to our client
Other Duties
Carry out any other duties/responsibilities/projects as determined by company leaders
Maintain records management, filing, retention and/or labeling within regulatory requirements
Maintain confidentiality and security of all corporate information
QUALIFICATIONS
A strong knowledge of employee welfare plans, including regulatory requirements and designs for fully insured and self-insured medical plans
A sound understanding of current health insurance regulations as well as a basic understanding of the ongoing changes triggered by ACA
Familiarity with health and welfare benefits plan terminology
Ability to work independently and see initiatives or issues through to completion
Must be comfortable dealing with all kinds of people and have a desire to provide exceptional customer service
Current NYS Life, Accident and Health license
Solid working knowledge of the MicroSoft Office Suite
BENEFITS
We offer comprehensive benefits to employees, including medical, dental, STD, LTD and life insurance, 401k, paid time off and much more.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you're a California resident, please read the California Consumer Privacy Act prior to applying.
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Alera Group