Client Service Director Float

Curves Jenny Craig Waukesha , WI 53186

Posted 2 months ago

As a world leader in delivering effective weight management solutions, Jenny Craig offers a unique program with one-on-one support for our clients. We are masters in weight management and we believe in what we do - helping as many people as possible experience all the benefits of getting their weight under control through a change in lifestyle. Jenny Craig provides the highest level of customer service & health promotion in a professional, fast-paced work environment.

An immediate Client Service Director position is available for those who are highly motivated to build a business, comfortable striking up a conversation with just about anyone, and enjoy working independently.

Required: Ability to work flexible schedules, including evenings, weekends, and/or holidays; hours vary between 7am-8pm

KEY RESPONSIBILITIES

Build a Client Base: Responsible for acquiring new and returning clients and retaining existing clients. Drive new and returning business through building brand awareness in the local market, conducting sales presentations to potential clients, making outbound phone calls to former clients, and soliciting client referrals. Retain existing clients by delivering quality service and keeping them on-track with their weight loss program.

Deliver Service to Clients: Responsible for retaining clients by keeping them successfully on the program through weekly consultations, care calls, live confirmation calls, and appointment scheduling/rescheduling. Use computer system and customer files to accurately document activities. Utilize the Jenny Craig Service Model to (1) connect with clients and understand their goals and challenges, (2) identify and keep them focused on why it's important for them to achieve their goal (purpose), (3) create weekly plans, (4) build their confidence, and (5) gain their commitment.

Drive Key Metrics: Responsible for achieving location(s) revenue, client base, and profitability targets. With the MD's guidance, analyze and understand key Profit and Loss (P&L) drivers, develop strategy and relevant action plans to leverage these drivers, and execute action plans. Utilize relevant key metrics to track action plan execution and effectiveness.

Daily Operations and Administration: Responsible for all operations and administration duties relevant for location(s). Such duties may include any or all of the following: handling client service or billing issues (and escalating when needed), scheduling and managing labor hours within computer system, maintaining client records in computer system and/or client files, managing proper use of offers, programs, and discounts, managing onsite product inventory (including order placement, receipt/stocking of delivery shipments, and physical inventory counts), ensuring compliance with payroll and HR processes (e.g., new hire onboarding, time cards, breaks), ordering and maintaining office supplies, ensuring all e-mails, phone calls, and faxes are addressed in a timely manner, following banking procedures, and performing general facility upkeep (e.g., light housekeeping, scheduling repair service calls).

Supervisory Activities: Responsible for scheduling, task assignment, training, coaching, and performance management of staff. Monitor staff productivity and provide constructive feedback and coaching. Keep MD appropriately informed of successes and challenges.

Self-Development: Responsible for expanding knowledge of program through participation in meetings and successful completion of training courses. Be a role model to clients and employees by living the Jenny Craig principles of healthy weight and lifestyle. Lead by example by displaying a willingness to assist with any task and encouraging a cooperative environment.

Other: Assist with all other duties as assigned. Responsible for creating and supporting a positive, harassment-free working environment by understanding and complying with the Operations Manual, the Jenny Craig Safety Policy/Manual, and all Human Resources policies, by demonstrating the Company's values, and by being a role model for the Company brand.

Company Paid Training:

All new employees are required to participate in structured training on the Jenny Craig Program and Service/Coaching model. Additionally, new hires are expected to follow the Jenny Craig program (consultation and planned menu of food) as a part of induction to be knowledgeable and able to provide real world experience to clients.

Qualifications and Skills:

  • High School diploma or equivalent; college preferred

  • 3 years of related job experience, including previous retail store management experience in a customer-facing business

  • Extremely comfortable striking up a conversation with just about anyone

  • Demonstrated experience in delivering a consistent level of service to clients, including strong listening and motivational skills

  • Excellent interpersonal skills to work effectively with clients and staff at all levels of the organization

  • Ability to maintain professional composure in all situations

  • Ability to evaluate metrics and identify opportunities for continuous improvement

  • Demonstrated initiative to solve operational issues and increase efficiencies

  • Adept in handling human resources and employee relations issues, or escalating when needed

  • Point-of-sale or customer data experience strongly preferred

COMPENSATION & BENEFITS

  • Base hourly compensation, plus bonus plan

  • Generous paid time off

  • Paid holidays

  • Medical/dental/vision insurance

  • Flexible spending account (FSA)

  • Company-paid long-term disability, basic AD&D, and basic life insurance

  • 401(k) with company match

  • Employee Assistance Program (EAP)

  • Waived Program enrollment fees & food discounts

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Associate Private Client Group

Wells Fargo

Posted 6 days ago

VIEW JOBS 1/18/2020 12:00:00 AM 2020-04-17T00:00 Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wealth and Investment Management (WIM) businesses build enduring client relationships through sound, thoughtful and objective advice. We help our clients by developing individualized plans for everything from retirement goals to business succession planning, to family legacy intentions. Services include comprehensive planning and advice, investment management, brokerage, private banking, estate planning strategies, trust, and both individual and institutional retirement. Provides support to the Financial Advisor by providing the FA and the clients of the FA with account information and quotes; establishing new accounts, entering security order tickets after being approved by the Financial Advisor and, processing deliveries and/or payments. Performs various administrative functions for the Financial Advisor(s) and Branch Management including, but not limited to, preparing forms and reports, correspondence and the preparation of FA directed marketing campaigns. Handles telephone calls and or responds to other inquiries and/or requests for research reports as well as researching account inquiries and/or problems. Establishes and maintains files to meet the firms regulatory requirements, creating and producing reports, databases, and establishing and maintaining filing and record keeping necessary to support efforts to service and grow client relationships. Required Qualifications * 6+ months of experience meeting deadlines in a business or office environment demonstrated through work or military experience Desired Qualifications * Client service focus with experience listening, eliciting information efficiently, comprehending, and resolving complex customer issues * Effective organizational, multi tasking, and prioritizing skills * Good verbal, written, and interpersonal communication skills * Strong attention to detail and accuracy skills * Ability to work effectively, as well as independently, in a team environment Street Address WI-Waukesha: 20800 Swenson Dr - Waukesha, WI Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Wells Fargo Waukesha WI

Client Service Director Float

Curves Jenny Craig