Client Service Director

Curves Jenny Craig Kansas City , MO 64126

Posted 3 months ago

As a world leader in delivering effective weight management solutions, Jenny Craig offers a unique program with one-on-one support for our clients. We are masters in weight management and we believe in what we do - helping as many people as possible experience all the benefits of getting their weight under control through a change in lifestyle. Jenny Craig provides the highest level of customer service & health promotion in a professional, fast-paced work environment.

An immediate Client Service Director position is available for those who are highly motivated to build a business, comfortable striking up a conversation with just about anyone, and enjoy working independently.

Required: Ability to work flexible schedules, including evenings, weekends, and/or holidays; hours vary between 7am-8pm

KEY RESPONSIBILITIES

Build a Client Base: Responsible for acquiring new and returning clients and retaining existing clients. Drive new and returning business through building brand awareness in the local market, conducting sales presentations to potential clients, making outbound phone calls to former clients, and soliciting client referrals. Retain existing clients by delivering quality service and keeping them on-track with their weight loss program.

Deliver Service to Clients: Responsible for retaining clients by keeping them successfully on the program through weekly consultations, care calls, live confirmation calls, and appointment scheduling/rescheduling. Use computer system and customer files to accurately document activities. Utilize the Jenny Craig Service Model to (1) connect with clients and understand their goals and challenges, (2) identify and keep them focused on why it's important for them to achieve their goal (purpose), (3) create weekly plans, (4) build their confidence, and (5) gain their commitment.

Drive Key Metrics: Responsible for achieving location(s) revenue, client base, and profitability targets. With the MD's guidance, analyze and understand key Profit and Loss (P&L) drivers, develop strategy and relevant action plans to leverage these drivers, and execute action plans. Utilize relevant key metrics to track action plan execution and effectiveness.

Daily Operations and Administration: Responsible for all operations and administration duties relevant for location(s). Such duties may include any or all of the following: handling client service or billing issues (and escalating when needed), scheduling and managing labor hours within computer system, maintaining client records in computer system and/or client files, managing proper use of offers, programs, and discounts, managing onsite product inventory (including order placement, receipt/stocking of delivery shipments, and physical inventory counts), ensuring compliance with payroll and HR processes (e.g., new hire onboarding, time cards, breaks), ordering and maintaining office supplies, ensuring all e-mails, phone calls, and faxes are addressed in a timely manner, following banking procedures, and performing general facility upkeep (e.g., light housekeeping, scheduling repair service calls).

Supervisory Activities: Responsible for scheduling, task assignment, training, coaching, and performance management of staff. Monitor staff productivity and provide constructive feedback and coaching. Keep MD appropriately informed of successes and challenges.

Self-Development: Responsible for expanding knowledge of program through participation in meetings and successful completion of training courses. Be a role model to clients and employees by living the Jenny Craig principles of healthy weight and lifestyle. Lead by example by displaying a willingness to assist with any task and encouraging a cooperative environment.

Other: Assist with all other duties as assigned. Responsible for creating and supporting a positive, harassment-free working environment by understanding and complying with the Operations Manual, the Jenny Craig Safety Policy/Manual, and all Human Resources policies, by demonstrating the Company's values, and by being a role model for the Company brand.

Company Paid Training:

All new employees are required to participate in structured training on the Jenny Craig Program and Service/Coaching model. Additionally, new hires are expected to follow the Jenny Craig program (consultation and planned menu of food) as a part of induction to be knowledgeable and able to provide real world experience to clients.

Qualifications and Skills:

  • High School diploma or equivalent; college preferred

  • 3 years of related job experience, including previous retail store management experience in a customer-facing business

  • Extremely comfortable striking up a conversation with just about anyone

  • Demonstrated experience in delivering a consistent level of service to clients, including strong listening and motivational skills

  • Excellent interpersonal skills to work effectively with clients and staff at all levels of the organization

  • Ability to maintain professional composure in all situations

  • Ability to evaluate metrics and identify opportunities for continuous improvement

  • Demonstrated initiative to solve operational issues and increase efficiencies

  • Adept in handling human resources and employee relations issues, or escalating when needed

  • Point-of-sale or customer data experience strongly preferred

COMPENSATION & BENEFITS

  • Base hourly compensation, plus bonus plan

  • Generous paid time off

  • Paid holidays

  • Medical/dental/vision insurance

  • Flexible spending account (FSA)

  • Company-paid long-term disability, basic AD&D, and basic life insurance

  • 401(k) with company match

  • Employee Assistance Program (EAP)

  • Waived Program enrollment fees & food discounts

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Client Service Director

Curves Jenny Craig