Petvet Care Centers Gaithersburg , MD 20877
Posted 3 weeks ago
Veterinary Referral Associates is looking for a full time, Client Service Department Manager in our busy 24-hour veterinary emergency and specialty hospital in Gaithersburg, MD. This position is full-time with a flexible, swing shift schedule, 5 days a week and does require weekend availability each weekend.
The Client Service Department Manager plays a vital role in the Client Service Department, serving as a receptionist, in our call center, and assisting with appointment scheduling throughout their work week. The Client Service Department Manager will also be the direct supervisor of the department, preparing schedules, approving/denying time off requests, finding/being coverage as needed for the department, ensuring the department is running efficiently, maintaining office supply inventory, and managing issues that arise (with the support of hospital upper management).
Ideal Candidate's Knowledge, Skills, and Abilities:
Customer Service and Human Resource skills
Ability to plan, organize and effectively present ideas and concepts.
Ability to take information obtained from clients, staff and other sources, discern that which is credible and assess the hospital and its operation objectively
Must have sound decision making skills and be able to multi-task while working in an environment of stress
Education and Experience
High School Diploma
Training and client relations experience
Thorough knowledge of the veterinary profession
Experience in medical care facility operations management
Client Service Department Managers are responsible for, but not limited to:
Staff Management: Scheduling, training, assign job responsibility, policy reinforcement, payroll, monitoring employee effectiveness, and providing staff support
Client Management: Oversee client flow to ensure that clients and patients are seen and treated in a professional and timely manner.
Office Management: Modify and update systems and procedures, make bank deposits, perform transactions correctly and process daily mail
Records Management: Oversee that records are kept up to date
Marketing: Participate in planned marketing events and programs
Facility & Inventory Maintenance: Oversee housekeeping of reception area, front lobby and parking lot, and ensure office supplies are kept stocked
Meetings: Attend biweekly meetings, and plan/schedule department meetings
Communication: Respond to all communication and ensure policies and guidelines are quickly communicated to hospital staff
Leadership: provide effective coaching and mentorship to all direct reports
Job Type: Full-time
Schedule:
Must be willing to work a flexible, rotating schedule to meet with team members on each shift including mornings, swing, evenings and weekends - as needed
Schedule typically available 2 weeks - 1 month in advance.
Salary: $25.00 -$32.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
PetVet Care Centers, Inc. is one of the nation's leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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Petvet Care Centers