Client Service Department Manager

Veterinary Referral Associates is looking for a full time, Client Service Department Manager in our busy 24-hour veterinary emergency and specialty hospital in Gaithersburg, MD. This position is full-time with a flexible, swing shift schedule, 5 days a week and does require weekend availability each weekend.

The Client Service Department Manager plays a vital role in the Client Service Department, serving as a receptionist, in our call center, and assisting with appointment scheduling throughout their work week. The Client Service Department Manager will also be the direct supervisor of the department, preparing schedules, approving/denying time off requests, finding/being coverage as needed for the department, ensuring the department is running efficiently, maintaining office supply inventory, and managing issues that arise (with the support of hospital upper management).

Ideal Candidate's Knowledge, Skills, and Abilities:

• Customer Service and Human Resource skills

• Ability to plan, organize and effectively present ideas and concepts.

• Ability to take information obtained from clients, staff and other sources, discern that which is credible and assess the hospital and its operation objectively

• Must have sound decision making skills and be able to multi-task while working in an environment of stress

Education and Experience

• High School Diploma

• Training and client relations experience

• Thorough knowledge of the veterinary profession

• Experience in medical care facility operations management

Client Service Department Managers are responsible for, but not limited to:

• Staff Management: Scheduling, training, assign job responsibility, policy reinforcement, payroll, monitoring employee effectiveness, and providing staff support

• Client Management: Oversee client flow to ensure that clients and patients are seen and treated in a professional and timely manner.

• Office Management: Modify and update systems and procedures, make bank deposits, perform transactions correctly and process daily mail

• Records Management: Oversee that records are kept up to date

• Marketing: Participate in planned marketing events and programs

• Facility & Inventory Maintenance: Oversee housekeeping of reception area, front lobby and parking lot, and ensure office supplies are kept stocked

• Meetings: Attend biweekly meetings, and plan/schedule department meetings

• Communication: Respond to all communication and ensure policies and guidelines are quickly communicated to hospital staff

• Leadership: provide effective coaching and mentorship to all direct reports

Job Type: Full-time

Schedule:

• Must be willing to work a flexible, rotating schedule to meet with team members on each shift including mornings, swing, evenings and weekends - as needed

• Schedule typically available 2 weeks - 1 month in advance.

Salary: $25.00 -$32.00 per hour

Benefits:

• 401(k)

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

PetVet Care Centers, Inc. is one of the nation's leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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