Client Service Department Manager

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Responsible for managing the Global Fund Services (GFS) client service unit. Accountable for the performance management process and staffing for the unit. Participates in developing the strategic plan and manages the unit's expenses. Services GFS clients and prospects by managing a team that is responsible for responding to inquiries and providing insights surrounding GFS products and services.

Major Duties:

1.Manages a Global Fund Services client services unit. Participates in developing the business unit strategic plan, and sets goals and priorities based on the direction set for the unit. Follows through to ensure objectives are met.

2.Provides leadership and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication.

3.Oversees daily operations of client servicing and acts as the technical expert for determining the products and services to meet client needs.

4.Conducts the performance management process, identifies training and development needs, and establishes performance standards.

5.Determines staffing needs, making hiring and firing decisions, handles salary administration, and ensures resources are available to accomplish priorities.

6.Develops unit(s) budget and manages the expenses for the unit.

7.Researches and analyzes complex client inquiries. Handles problem client situations offering support and resolution.

8.Develops plans to assist marketing efforts to promote new or existing GFS products and services.

9.Ensures that staff is trained and updated on new or existing products and services.

10. Ensures a program is in place to monitor the health of our client relationships and develop strategies to maintain and improve the client experience.

11. Manages the team of Client Service Managers, ensuring all client inquiries are answered timely, liaising with the appropriate functional areas when needed.

12. Ensures appropriate representation in Client Due Diligence meetings.

Knowledge:

• Knowledge of GFS products and services, usually obtained through related work experience, is required in order to service clients.

• Leadership and organizational skills are required to determine the unit goals, resources needed, and to assess and develop the skills of the staff.

• Knowledge of Fund Accounting concepts and best practices

• Excellent verbal and written communication skills

Experience: 10+ years of client servicing and relevant industry experience is required

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.