Client Service Delivery Analyst - Compliance & Board Advisory Operations

Nasdaq (Nasdaq:NDAQ) is a leading global provider of trading, clearing, exchange technology, listing, information and public company services. Through its diverse portfolio of solutions, Nasdaq enables customers to plan, optimize and implement their business vision with confidence, using technologies that provide transparency and insight for navigating today's global capital markets. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries, and 1 in 10 securities transactions. Nasdaq is home to approximately 4,000 total listings with a market value of approximately $15 trillion. To learn more, visit: http://www.nasdaq.com

Business Unit:

Nasdaq's Capital Access Platforms Unit provides corporate governance solutions for corporate and not-for-profit boards.

The Team:

Nasdaq's Compliance and Board Advisory team seeks a detailed professional to join its Operations team as we integrate digital solutions for the governance world. We are an international team of corporate governance analysts, technology specialists, and attorneys based out of our offices in Greensboro (NC), Denver, (CO), Seattle (WA), London (UK), Vilnius (Lithuania), and various other locations.

Nasdaq's Compliance and Board Advisory team at the Greensboro or Denver office is expanding and looking for versatile individuals to join Build/Pre-Launch Operations Teams.

With this position we offer:

The main objective of our Operations team is to craft Director and Officer & Board Evaluation Questionnaires while also providing day-to-day client support by understanding each client's individual needs and providing timely consultative service. You will craft comprehensive analytical results from the questionnaires as well as digital transcription and editing. The team works closely with all internal collaborators to identify client opportunities and achieve client success.

We offer continuous professional development, freedom to recommend process efficiencies and make the work your own, along with the resources and benefits to prioritize your wellness and celebrate your results with yearly bonus and global equity programs.

Your role and responsibilities

• Design Assessments and Questionnaires on our native EnGauge platform

• Compile analytical reports using the Microsoft Office Suite and Adobe PDF tools

• Digital transcription, editing, and reporting of assessments & questionnaires

• Identify areas of efficiency when digitizing a client form into our native EnGauge platform

• Identify and communicate errors/risks with Management and Project Management Team

• Interact and assist clients with EnGauge related questions or technical errors via e-mail and telephone

• Supervise client project tasks and interactions through a customer relationship management (CRM) system

You will need the following skills and experience

• Minimum of a Bachelor's degree in a related field (Business, Education, Psychology, English, etc.)

• At least 1-2 years of experience in a formal business setting with B2B client experience

• Strong command of the English language and excellent editing skills

• Proficiency in Microsoft Office (Word, PowerPoint, Excel, etc.)

• Proficiency in Adobe Suite

• Superb communication skills, both verbal and written

• Excellent time management skills with proven ability to meet deadlines

• Excellent analytical and critical thinking skills

• Strong leadership skills

• Ability to work under pressure and within strict deadlines

• Superb attention to detail and accuracy (particularly in formatting documents, proofreading, and client communication)

• Maintain confidentiality of client information

• Computer savvy with ability to learn new technologies quickly

• Ability to communicate timely status updates to Operations and Project Management Team

• Good interpersonal communication and comfort collaborating with team members

• Dedication to comply to all company policies and procedures

• Upbeat, enthusiastic work ethic with an interest for working within an outstanding company culture!

And it would be extraordinary if you have experience with

• Experience in copywriting, editing, publishing, proofreading, or similar capacity

• Experience in corporate governance or with C-Suite Executives

• Experience with completing phone & email tickets

• Experience with Director & Officer Questionnaires or other high level Corporate Governance projects

• Salesforce or similar CMR tool

• Project Management tools such as Monday

• Microsoft Office Sophisticated Skills in Word & Excel

• Adobe / iNET Comparison Sophisticated Skills

This position offers the opportunity for a hybrid work environment (2 days a week in office), providing flexibility and accessibility for qualified candidates.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What We Offer

We're proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq's overall success.

In addition to base salary, Nasdaq offers significant other compensation (annual bonus/commissions and equity), benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

Nasdaq's programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off

• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts

• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave

• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days

• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit Nasdaq Benefits & Rewards Career page.