Client Service Coordinator

H&R Block, Inc. Arlington Heights , IL 60501

Posted 2 months ago

What you'll do...

Joining H&R Block as a seasonal Receptionist means you'll relentlessly focus on how to wow clients now, and in the future. You'll need the ability to work a flexible schedule in multiple, fast-paced locations during the tax season from January to April.

You'll be an integral part of showcasing our passion and pride and delivering on our purpose to provide help and inspire confidence in our clients and communities everywhere.

If the typical year-round 9 to 5 isn't for you, this seasonal position provides the freedom, flexibility, and extra earnings you'll need to embrace what makes your life uniquely yours. After successfully working this tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement.

Day to day, you'll

  • Greet clients in a personalized, friendly, and inviting manner

  • Match clients with the best-suited tax professional for their needs

  • Schedule clients how they would like to be scheduled

  • Handle client exits by ensuring all current and future needs are met

  • Maintain office cleanliness and organization of resources with team members

  • Other duties as assigned

What you'll bring to the team...

  • High school diploma or equivalent

  • Experience working in a fast-paced environment

  • Previous experience in a customer service environment

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Service Representative Lab Support Svcs Full Time Evenings

Northwest Community Healthcare

Posted Yesterday

VIEW JOBS 12/2/2020 12:00:00 AM 2021-03-02T00:00 Shift: Full time, Evenings, Rotating weekends 36 Hrs/week Reporting to the Laboratory Director with accountability to the Team Facilitator and Team, performs a variety of key laboratory services and customer service support duties including outpatient order entry, reimbursement related functions at point of service, maintenance of Standing Orders, Northwest Community Reference Laboratory (NCRL) registration, specimen processing and other related pre and post analytical functions in the Laboratory. 1. Registers NCRL clients, verifying and entering patient demographics and insurance information for billing and collection purposes; faxes instructions to clients for retrieving missing information necessary for completing the registration process under compliance regulations. Records receipt of and processes all NCRL client specimens; verifies appropriate patient demographics, specimen acceptability; labels specimens for delivery to the laboratory departments while maintaining specimen integrity. Researches and resolves specimen processing issues with NCRL hospital staff, NCRL clients and ancillary departments. 2. Inputs outpatient and NCRL client laboratory orders into the SMS computer system at the point of service according to compliance regulations; researches and resolves physician orders needing clarification by contacting the physician or office as needed. Identifies Medicare patients requesting services potentially not covered by the Medicare Plan according to compliance regulations; determines if the patient needs to complete an Advance Beneficiary Notice (ABN) for non-covered services prior to receipt of services; finds ICD9 code for test/procedure using the ICD-9 reference; determines estimated cost for services using the Charge Master (CDM) listing and informs patient of costs when services requested may not be covered. Receives, files and maintains laboratory standing and verbal orders according to compliance regulations. 3. Provides customer service and assistance to patients, physicians, physician offices, NCRL clients, hospital staff and ancillary departments according to NCH standards; provides laboratory test results by mail, courier or remote printers; prints lab results for patients on request following consent guidelines. 4. Provides instructions to patients on specimen collection and preparation required for laboratory tests. Provides information on all laboratory tests to physicians, physician offices, while following the consent guidelines of NCH; maintains files of consent forms. Responds to requests from Patient Financial Services and Health Information Management for records; locates previous lab reports as needed. 5. Performs various clerical duties including filing original physician orders, statistical reporting of outpatient and NCRL activities. Maintains all equipment in the pre and post analytical areas (NCRL, Lab Services and Team Station); performs basic troubleshooting and call help desk as needed. 6. Works with the Team Facilitator and other Team members to provide input related to internal process improvement, information system enhancements and increasing customer satisfaction. 7. Adheres to all Northwest Community Healthcare standards, policies and procedures. 1. The level of knowledge normally obtained through the completion of four years of High School. Some college level computer or business related courses preferred. 2. Minimum of one year experience in direct customer service required; one year of applicable healthcare experience preferred. 3. Knowledge of medical terminology/insurance billing preferred. 4. Basic PC experience required. 5. The interpersonal and communication skills necessary to interact effectively, via telephone or in person, with patients, patient's families, physicians and hospital staff in a professional and courteous manner. 6. The written skills necessary to communicate in a professional manner with all customers and NCH staff. 7. The ability to perform moderately complex PC based processes using multiple programs along with excellent data entry skills. 8. The ability to maintain excellent customer service standards while under pressure in a variety of situations. 9. The analytical skills necessary to interpret insurance information and medical necessity for the tests ordered during the registration process to ensure compliance regulations are followed for correct billing. 10. The organizational skills to effectively prioritize and coordinate daily activities. 11. The analytical skills necessary to recognize specimen acceptability and incomplete requisitions/orders according to compliance regulations. 12. The ability to work with minimal supervision, exercising independent judgment within stated guidelines and maintaining confidentiality. PHYSICAL REQUIREMENTS: 1. Requires light physical effort. May require frequent periods of standing or walking. May require frequent lifting or moving of lightweight material, occasional moving or lifting of average weight material, or rarely lifting or moving heavy weight material. 2. The flow of work and character of duties involves normal mental and visual attention. WORKING CONDITIONS: 1. Conditions are acceptable. At least one unfavorable condition exists, that of risk of exposure to potentially hazardous materials and potentially infectious disease. Northwest Community Healthcare Arlington Heights IL

Client Service Coordinator

H&R Block, Inc.