Banfield Pet Hospital Antioch , CA 94531
Posted 2 months ago
Opening Statement
Client Service Coordinator
SUMMARY OF JOB PURPOSE AND FUNCTION
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Description
ESSENTIAL RESPONSIBILITIES AND TASKS
THE FIVE PRINCIPLES
The consumer is our boss, quality is our work and value for money is our goal.+ Responsibility
As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.+ Mutuality
A mutual benefit is a shared benefit; a shared benefit will endure.+ Efficiency
We use resources to the full, waste nothing and do only what we can do best.+ Freedom
We need freedom to shape our future; we need profit to remain free.
HIRING QUALIFICATIONS / COMPETENCIESLeadership• Customer Focus• Peer Relationships• Integrity & Trust• Action Oriented• Listening
Functional• Preventative care and OWPs• Communication Skills• Client Service Skills• Priority Setting• Time Management
CAPABILITIES AND EXPERIENCE (CAN DO)
Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.+ Organizational ability
Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.+ Problem solving skills
Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.+ Client service skills
Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.+ Intellectual ability
Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.+ Mathematical ability
Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.+ Computer skills
Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.
ATTITUDES (WILL DO)
Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.+ Cooperativeness
Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.+ Flexibility
Is open to changing situations and opportunities and is willing to perform all tasks assigned.+ Independence
Able and willing to perform tasks and duties without supervision.+ Tolerance for Stress / Resiliency
Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
SPECIAL WORKING CONDITIONS
EXPERIENCE, EDUCATION AND/OR TRAINING
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.
Banfield Pet Hospital