Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Client Service Coordinator

Expired Job

Banfield Pet Hospital Darien , IL 60561

Posted 2 months ago

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

  • Live and exemplify the Five Principles of Mars, Inc. within self and team.

  • Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

  • Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.

  • Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

  • Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

  • Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

  • Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

  • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

  • Conduct administrative functions as necessary.

  • Other job duties as assigned.

THE FIVE PRINCIPLES

  • Quality The consumer is our boss, quality is our work and value for money is our goal.

  • Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

  • Mutuality A mutual benefit is a shared benefit; a shared benefit will endure.

  • Efficiency We use resources to the full, waste nothing and do only what we can do best.

  • Freedom We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES

Leadership

  • Customer Focus

  • Peer Relationships

  • Integrity & Trust

  • Action Oriented

  • Listening

Functional

  • Preventative care and OWPs

  • Communication Skills

  • Client Service Skills

  • Priority Setting

  • Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

  • Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

  • Communication skills

  • Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
  • Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

  • Problem solving skills

  • Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
  • Client service skills
  • Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
  • Intellectual ability
  • Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
  • Mathematical ability
  • Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
  • Computer skills
  • Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

ATTITUDES (WILL DO)

  • Initiative shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.

  • Integrity Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.

  • Cooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.

  • Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned.

  • Independence Able and willing to perform tasks and duties without supervision.

  • Tolerance for Stress / Resiliency Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

SPECIAL WORKING CONDITIONS

  • Ability to work at a computer for long periods of time.

  • Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

  • Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

  • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

  • The noise level in the work environment is moderately high.

  • Requires sufficient ambulatory skills in order to perform duties while at hospital.

  • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

  • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

  • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING

  • High School Diploma or equivalent preferred.

  • Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

  • One year related experience required with customer service preferred.

  • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Vet Service Clinic pet health animal care


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Restaurant Service And Kitchen Team (1187)

Panda Express

Posted 4 days ago

VIEW JOBS 11/14/2018 12:00:00 AM 2019-02-12T00:00 Our Panda Service and Kitchen Team associates are important members of our team and are responsible for bringing Panda's mission alive in our restaurants by creating food with passion, service with heart and ambiance with pride. Service Team: As a Panda Service Team member, you are responsible for creating a warm and welcoming environment for our guests, making them feel like part of the Panda family. With a keen eye for details and the ability to create moments of happiness and optimism, you ensure our guests receive the best level of service in any interaction. View detail service team job description here Kitchen Team: Panda takes great pride in being industry leaders who continue to define American Chinese food. Our Kitchen team associates are trained to maintain the highest standards of our food including the preparation and culinary precision of our menu offerings, food quality and safety and cleanliness of our restaurant. By having the ability to balance working in a fast-paced and challenging environment while creating a welcoming and lasting experiences for our guests, these positions are the foundation for those who are eager to learn the ins and outs of a Panda Express restaurant and in building a career with us. It will be the hardest job you will ever love. View detail kitchen team job description here We offer all Full-Time Associates: * Progressive Compensation Package and Bonus Opportunity. * Paid Training to prepare you for success. * On-Going Career & Leadership Development. * Medical and Dental Insurance. * 401 K with Company Match. * Paid Time Off Associate Discounts and free meals when you work. * Opportunities for growth into Management positions. Service and Kitchen Team Qualifications Education and Experience: * Some high school * Prefer some Operations experience Food Safety: * Local/municipal requirements, such as Food Handler certification, acquired at applicant's own expense About us: Panda Express is part of Panda Restaurant Group, the world leader in Asian dining experiences that also includes Panda Inn and Hibachi-San. At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." Guided by this mission, we are a family dedicated to creating an organization that inspires better lives for our people and our communities in which we serve. Whether through sharing good food with guests or providing opportunities for professional and personal growth with associates, all are embraced in our genuine family environment that is uniquely Panda. Panda was founded in 1983 in Glendale, California Panda Express is the largest family-owned American Chinese Restaurant concept in America. As America's favorite Chinese restaurant, Panda Express has close to 2,000 locations globally and continues to grow over 100 restaurants annually. Panda Express Darien IL

Client Service Coordinator

Expired Job

Banfield Pet Hospital