At Jackson Hewitt, we are working hard for the hardest working and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation's largest retailers (over 6,000 locations).
We have a passion for our employees and our customers. We recognize and appreciate that our team members are our single greatest competitive advantage. Being an industry leader requires a consistent focus on quality, innovation, performance and results.
We're always looking for top performers to add value & make a difference in people's lives.
We offer flexible work schedules and pay based on performance.
The Client Service Associate supports the district with a variety of duties to
include greeting clients, scheduling appointments, and marketing to local
business. The positions coordinates client flow and assists in preliminary data
entry and document collection to support an efficient and positive tax
preparation experience. This position has access to and regularly works with
information of a sensitive, highly confidential nature. This position promotes
the Jackson Hewitt brand through the delivery of superior customer service.
Part-Time and Full-Time positions available.
Essential Duties and Responsibilities
Greets all potential clients with a friendly and professional demeanor.
Engages in conversation with potential clients to share information about
Jackson Hewitt's services and promotions.
information into Jackson Hewitt's proprietary software.
Assists with scheduling tax preparation appointments.
Monitors client flow at the location and keeps clients engaged during periods
of wait time.
standards as set by their supervisor.
appearance standards in time for office openings.
teardown furniture, computers, tech or kiosk components using hand tools.
removal of trash, vacuuming or sweeping, cleaning counters, cleaning glass,
Education and Experience
High School Diploma/ GED, or equivalent related business experience.
May require state-specific certification associated with handling
confidential client information.
Good interpersonal and communication skills.
Demonstrated ability in working in a high volume retail environment
computer systems and the ability to troubleshoot issues
Customer service or sales experience preferred.
Reliable transportation and a valid driver's license and insurance
FLSA Status: Hourly, Non-Exempt
We appreciate your interest in Jackson Hewitt Tax Service. Jackson Hewitt Tax Service is an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, gender identity, sexual orientation, or any other basis protected by applicable federal, state, or local laws. Jackson Hewitt Tax Service also prohibits harassment of applicants or employees based on any of these protected categories. It is also Jackson Hewitt Tax Service's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
Job Family Store Operations
Pay Type Hourly
Employment Indicator Seasonal
1901 Market Way, 1901 Market Way, Watertown, Wisconsin, United States of America