Client Service Associate

Stifel Nicolaus Overland Park , KS 66204

Posted 4 weeks ago

SUMMARY

The Client Services Associate (NR) assists one or more Financial Advisors (FA) with the opening and maintenance of client accounts and records; performs a wide variety of administrative support duties, including but not limited to, data entry, preparing mailings, filing, answering the phone, obtaining approvals for FA communications and advertisements; provides overall customer service support to clients; and may enter trades as directed by the FA(s). Series 7 and Series 66 preferred but not required.

MAJOR DUTIES

  • Perform clerical functions related to opening client accounts and ongoing account coding based on account features chosen by the client.

  • Work with the FA(s) and the client in obtaining the required documents based upon the type of account(s) established.

  • Organize and assist in the maintenance of complete client account and trade-related records for the FA(s) and certain required files for the branch office.

  • Perform operational or administrative functions for client related requests (i.e., check requests, wiring funds, address change, dividend information, etc.).

  • Upon request, provide quotes and other account-related information to assist clients (non-registered Client Service Associates may not volunteer quote or other stock information to clients).

  • Provide reports and other information to FA(s), as requested.

  • Identify situations that need to be brought to the attention of the FA(s) or escalated to the Branch Manager; including suspicious client and/or employee activity or behavior.

  • Perform various administrative duties (i.e., typing, filing, answer phones, mailing documents/letters, etc.) and other duties and projects as assigned by the FA and/or Branch Manager.

ADDITIONAL REQUIREMENTS

  • 2 years general clerical experience required.

  • High school diploma required; college degree preferred.

  • Knowledge of administrative and clerical procedures and systems such as word processing, spread-sheet applications, managing files and records, and other office procedures and terminology.

  • General understanding of the investment brokerage industry and securities regulations.

  • Basic knowledge of investment products.

  • Basic understanding of operations system (i.e., forms and their purpose).

  • Ability to organize/prioritize

  • Practical problem solving

  • Strong focus on providing exemplary client service

  • Strong interpersonal skills

  • Strong communication skills (both written and verbal)

  • Excellent grammar and possess phone/office etiquette

  • Must be able to manage stress, meet strict deadlines under pressure, perform with a high degree of accuracy, and consistently provide excellent customer service.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Service Representative

VCA Antech, Inc.

Posted 1 week ago

VIEW JOBS 4/15/2019 12:00:00 AM 2019-07-14T00:00 Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located in the U.S. states and Canada, and more than 55 clinical laboratories. VCA is also a leading supplier of diagnostic imaging equipment to the veterinary industry, as well as operating a franchisor of premier dog daycare facilities. If you are a current employee, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site: https://www.myworkday.com/vca/d/inst/1$9925/9925$39541.htmld VCA Cherokee Animal Hospital is a small animal practice in Overland Park, Kansas. We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet's health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). • Managing medical records, charts, reports and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. Benefits We offer competitive compensation and great benefits, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). VCA Antech, Inc. Overland Park KS

Client Service Associate

Stifel Nicolaus