Client Service Associate - Des Moines, IA, Cedar Falls, IA And Mason City, IA - #224032

Principal Financial Group Des Moines , IA 50301

Posted 3 weeks ago

Job Area: Customer Service

Business Area: Pension

Location: IA - Mason City;IA - Cedar Falls;IA - Des Moines

Career Category: Recent College Graduate,Experienced Professional

Full/Part Time: Full-Time

Regular/Temporary: Regular

Date Posted: 2020-03-14

What you'll do

As a Client Service Associate in our retirement division, you'll grow and maintain positive relationships with our clients, while servicing their requests through email or phone. To be successful, you'll have excellent communication skills, be highly organized and have strong prioritization skills to independently balance your workload.

Your day will be filled with:

  • Ensuring profitability for all partners and retirement plan clients through effective relationship management.

  • Collaborating with retirement plan service representatives and marketers to improve relationships between customers and the company.

  • Delivering accurate and timely retirement plan administrative and marketing services.

Never worked with retirement plans before? Not a problem - we're here to help. You'll get in depth training on our retirement products and processes to provide the best service possible.

What else do you should know? We are hiring multiple positions and anticipate selected candidates will start May 26th, 2020.

What you'll get from us

  • Competitive pay, benefits, perks and more. We'll reward you for the skills and experience you have. Find out more.

  • Respect for your unique perspective. Diversity, inclusion and empowerment are at the core of our culture.

  • A career, not just a job. Principal is a place where you can learn and innovate.

    Do important work. Make an impact. And achieve your professional goals.

  • The ability to have a great job and a great life. Sure, work is important.

    But so is your family. And your friends. And your community. That's why we provide the flexibility needed to find the right balance between your job and the rest of your life.

Qualifications

  • Bachelor's degree or eight years of related work experience.

  • Strong written and verbal communication, interpersonal, basic math, organizational, reading comprehension, interpretation, and negotiation, analytical and problem solving skills.

  • Ability to learn basic knowledge of plan and contract documents, manuals, procedures, and company products and services.

  • Experience with retirement plans preferred.

Location

We are hiring in multiple locations; Des Moines, Cedar Falls and Mason City.

How we hire

Once you apply, your application is reviewed by our talent team. Generally within a few weeks, the team makes interview selection decisions and communicates those via email.

If selected, you'll receive an email from Principal Talent Team to complete a pre-recorded interview on your own time. Be sure to check your email frequently and follow the steps shared to submit timely.

Learn more about our hiring steps and find answers to frequently asked questions.

Additional Information

Work Authorization/Sponsorship

At this time, we're not able to consider candidates needing sponsorship now or in the future or those needing work authorization for this role. (This includes students on F1-OPT, F1-CPT, J-1, etc.) However, we'd hope you continue to keep us in mind for future opportunities.

Principal is an Affirmative Action and Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to of age, race, color, religion, sex, gender identity, gender expression, pregnancy, national origin, citizenship status, disability, genetic characteristics, sexual orientation, marital status, domestic partner status, military status, protected veteran status, disability status or any other characteristic protected by law.

Need assistance? Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Human Resources at (515) 247.MYHR (6947) or at 1.866.524.MYHR (6947).

Investment Code of Ethics

For positions with Principal Global Investors, you will be required to follow a Code of Ethics which covers a number of obligations related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Who we are

We help people build the kinds of lives they dream aboutempowered by financial security and stability. We started in 1879 (yes, 1879) as an insurance company. Today, we're a member of the FORTUNE 500 and a global investment management leader.

So that's what we do. As far as who we are, well, we believe that how we do things is just as important as what we do.

Doing what's right has been a part of who we are for more than 140 years. We focus on taking care of not only our employees, customers and advisors, but also the people who live in the communities where we do business.

Learn more about our values in the workplace.



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Client Service Associate - Des Moines, IA, Cedar Falls, IA And Mason City, IA - #224032

Principal Financial Group