Client Service Associate 1, HUB

Sterling Bancorp White Plains , NY 10601

Posted 1 week ago

POSITION SUMMARY

Are you service oriented? We are looking for a Client Service Associate to greet our Financial Center clients and handle their teller transactions while modeling the Bank's values. In this position, you will assist the Managing Director with efforts to ensure the retention and deepening of existing relationship as well as the growth of new relationships.

JOB RESPONSIBILITIES

Core Job Responsibilities/Key Activities/Elements:

  • Process a variety of client transactions with accuracy in accordance with bank policies, procedures and individual authority levels; keep work area in proper order and supplied with the necessary forms/working documents.

  • Recognize and respond to the needs of the client through working knowledge of products, services and financial industry; apply product and market knowledge effectively.

  • Provide service to both internal and external clients in a manner that reflects the banks values and service level agreements by promptly responding to customer needs, as well as displaying courtesy and sensitivity.

  • Perform a variety of operational functions in accordance with cash control policies and procedures including but not limited to: preparing, ordering and verifying weekly coin and currency shipments; ensuring daily work is captured within assigned timeframes and that it conforms to processing requirements; assisting with end of day work and consolidation; opening of accounts and other platform duties.

  • Strive to improve performance, expand knowledge and learn new methods and techniques to meet the needs of the organization.

  • Ensure compliance with all regulations, policies, and procedures.

  • Other accountabilities as assigned

EXPERIENCE

  • Prior experience in a Teller position or cash handling experience preferred.

SPECIFIC JOB RELATED EDUCATION & SKILLS

  • Candidates with advanced degrees (Associates, Bachelor's, and/or Master's) preferred, yet a High School diploma or GED is required. Candidates with some combination of coursework and experience, or else extensive related professional experience, are eligible for consideration

  • Ability to build and expand trusting relationships and partnerships.

  • Excellent verbal and non-verbal communication skills.

  • Strong customer service skills.

  • Knowledge of banking regulations.

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Client Service Associate 1, HUB

Sterling Bancorp