Client Service Assistant

Category Customer Service Location Oklahoma City, Oklahoma Job function Operations Job family Client Services

Shift Day Employee type Regular Full-Time Work mode On-site

Diagnostic Laboratory of Oklahoma- Oklahoma City, OK Monday-Friday 6am-3pm

Main Duties: Responsible for contacting customers by phone, fax, and mail or as directed by Supervisor to report laboratory results to clients using established protocols.

Document reporting or call history in the patient file and maintain appropriate records. Contact the clients to resolve routine matters related to patient testing and result reporting. Use established protocols for reporting client concerns.

Escalate complex client issues to the appropriate individual/department. Provide input on quality improvement opportunities to Supervisor. Provide clerical support. Other duties as required to meet the client's requirements.

Required Knowledge: Must be able to operate basic office equipment, have general computer knowledge and basic typing ability.

Must have demonstrative customer service skills. Must be able to communicate in English both verbally and in writing. Must be confident, self-motivated and be able to work unsupervised.

Requires professionalism in appearance, actions, and attitude. Must be able to maintain professionalism in times of heavy workloads and stress. Requires teamwork, collaboration, and strict attention to detail.

Must be dependable, punctual, and demonstrate integrity and a commitment to company values. Must be able to achieve and maintain department specific metrics.

Required Experience: Minimum High School diploma or equivalent. 1 year of clinical laboratory or customer service

experience in a call center environment preferred.

Special Requirement: Must be available for any shift, including nights, weekends, and some Holidays as needed. Overtime as required by business needs.

Physical and Mental Requirements:

• Sitting for long periods of time.

• Repeating motions that may include the wrists, hands and/or fingers. (Typing)