Client Service Analyst

Nasdaq eVestment is a leading fintech firm headquartered in Atlanta, USA with offices around the world. Our primary goal is to transform the institutional investment industry though data, insights and innovative technologies.

Consistently ranked as a top workplace, our environment is fun, smart and energetic. We hire self-motivated people and provide them with exceptional opportunities for development through on-the-job learning and benefits like tuition reimbursement. From hybrid work, full medical to matching 401k and even pet insurance, we understand the critical work-life balance needed for success doesn't stop inside our walls. Oh, did we mention additional perks like catered lunches, and regular team-building activities?

This role will focus on supporting a growing client base globally with a primary focus on assisting and educating clients in using our Analytics and data driven solutions. The majority of your work day will be spent providing stellar service by interacting with clients via phone, email and live chat on topics such as portfolio analysis, asset flows and regression-based modelling.

The support you provide varies from simple explanations, step by step instructions, all the way to complex analysis or troubleshooting. One day you might be helping build out a small report for a consultant and then next you might be training the executive team at one of the world's top 5 banks. A successful candidate will have a high level of technical expertise and a passion for helping our clients to be successful. Nasdaq eVestment's clients include leading investment consultants, asset managers, and asset owners such as pension funds or endowments, and foundations.

New Analysts will begin by being paired with an existing member of the Client Service team, who will guide them through a hands-on 12-week onboarding program. The training will begin with learning the basics of the Nasdaq eVestment Analytics platform, the types of clients in the institutional investment space as well as learning to navigate the fundamental tools we use every day such as Salesforce, JIRA, among others. You'll gain an in depth understanding of our Analytics and data driven solutions along with the investment markets and clients that they serve.

• Delivering exceptional first line service to new and established clients via phone, live chat, email and (some optional) onsite meetings to assist clients using Nasdaq eVestment tools for the analysis of traditional and alternative investment strategies

• Working on ad hoc projects to deliver continuous improvement on the team and across the organization such as product migrations, expanding internal knowledgebase materials, product launches and improving and streamlining processes.

• Collaborate with our Technology, Data, Sales, and Client Success teams on initiatives to improve our Analytics solutions, triage defects, impact client experience or to collect feedback.

• Leading training sessions and live workshops with clients to demonstrate how to consume and interpret our data. Collaborating with our Education team to deliver localized training content (videos, articles, guides).

• Education Required: Bachelor's degree required, comparable experience may be substituted

• Experience Required: At least 1 year

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What We Offer

We're proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq's overall success.

In addition to base salary, Nasdaq offers significant other compensation (annual bonus/commissions and equity), benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

Nasdaq's programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off

• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts

• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave

• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days

• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit Nasdaq Benefits & Rewards Career page.