Client Service Analyst - Cash Equities

JobID: 210513738

Category: Client Service Delivery

JobSchedule: Full time

Posted Date: 2024-05-03T16:19:35+00:00

JobShift: Evening

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JPMorgan Securities LLC offers security brokerage services providing investment products & services for institutional investors. JPMorgan's North American Cash Equities Client Services is the primary point of contact for Institutional Asset Managers & Hedge Funds who execute trades with any of JPMorgan's global equity trading desks.

As a Client Service Analyst in Cash Equities, you will be part of a team that is responsible for monitoring the successful transmission of client trades from trade booking to settlement. The role requires you to interact daily interaction with Sales Traders, Clients, Service Providers and Operations Staff in order to maintain and improve client relationships and streamline processes.

Job responsibilities

• Build strong relationships with our clients by delivering an industry leading client experience

• Share industry knowledge for the purpose of improving mutual efficiencies

• Monitor and manage daily control reports to identify and resolve exchange and client side breaks

• Leverage analytics tool to identify & resolve outstanding risk while using an understanding of global markets, associated settlement risks and nuances

• Monitor & resolve trade discrepancies and position break reports with corresponding internal/external parties. Perform root cause analysis to prevent future discrepancies and improve straight through processing "Straight through processing" capabilities

• Trade Processing

• Own fails management including break resolution and trade repair

• Learn the equity trade lifecycle along with a solid understanding of the various applications involved

Required qualifications, capabilities, and skills

• 3+ years Middle Office Experience

• Able to build and maintain positive client relationships

• Strong analytical, technical & problem solving skills

• Effective, adaptable, & professional communication / interpersonal skills

• Strong attention to detail, quality & accuracy

• Able to thrive in a high pressure, high volume, deadline driven environment

• Open & receptive to feedback / coaching

Preferred qualifications, capabilities and skills

• Knowledge of securities industry and back office operations (e.g. maturities, equities, fixed income, custody services,etc.)

• Proactive in identifying areas of opportunity for improvement

• Ability to analyze a process and recommend ways to improve quality, control and efficiency

• Educated to a Degree Level

Work Schedule: Monday

• Friday 8:00am

• 5:00pm or Monday

• Friday 12:00pm

• 9:00pm

Final Work Schedule will be determined at time of offer.