Client Service Analyst

Alvarez & Marsal New York , NY 10007

Posted 4 months ago


New York City

Reports To:

Director of Relationship Management (DRM)

Company Overview:

Founded in 1983, Alvarez & Marsal is a privately held and independent global professional services firm that works with companies, investors, and organizations around the world to improve business performance and deliver results across the industry spectrum. We do this by serving as trusted advisers and in interim management roles when companies need positive change agents and proven support to navigate challenges, accelerate progress and achieve business success in a complex and inter-connected economic landscape.

For more than three decades, A&M has applied pioneering corporate restructuring and interim management approaches to delivering leadership, action and results at critical junctures as businesses evolve. Turning obstacles into opportunities, A&M today works with companies at all stages to address priority challenges. Companies look to A&M when traditional approaches to solving complex business issues will not be sufficient to drive value creation.

Position Overview:

Alvarez & Marsal, a leading independent global professional services firm, specializing in providing turnaround management, performance improvement and corporate advisory services, is seeking a Relationship Program Analyst for its Restructuring practice. Our firm excels in problem-solving and value creation. Drawing on a strong operational heritage and hands-on approach, our professionals work closely with organizations and stakeholders to help tackle complex business issues and maximize value.

The Relationship Program - Client Service Analyst 's responsibility will be to ensure that the line professionals involved in the practice's Key Relationship Program (KRP) are fully engaged and are adopting a team approach to building business. The Analyst will report to the Group's Director of Relationship Management. The role will be based in New York City and occasional travel may be required.


  • Promote and champion Key Relationship Program (KRP) by scheduling team calls and providing quarterly updates for national and regional teams.

  • Assist in developing, maintaining and tracking progress against KRP account plans, using Salesforce to track and maintain account plans and key contact touch points

  • Assist the DRM to manage sponsorships in accordance with KRP

  • As administrator of Salesforce for the practice, drive adoption of Salesforce by leveraging and training local champions in the planning process and use of the system

  • Track and report on new business opportunities and sold business in Salesforce.

  • Key partner in planning internal and external events, including the internal offsite and the bi-annual client event

  • Build and maintain a national Calendar of Events and support regional marketing calls and events

  • Assist with new business proposals, general marketing, and other projects as requested by the DRM and/or the COO

  • Under the direction of the DRM liaise with A&M Global Support Services such as Global Marketing, Global Research Department and Knowledge Management to support practice needs


  • Bachelor's degree required

  • 5-7 years of experience in business development, preferably in a consulting/professional services organization

  • Successful track record of supporting, working with and engaging senior professionals

  • Strong project management and organizational skills

  • Excellent written and verbal communication skills

  • Self-starter

  • Familiarity with Salesforce strongly preferred

  • Proficiency with Microsoft Office suite, particularly PowerPoint and Excel

Voluntary Inclusion

It is Alvarez & Marsal's policy to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, sex, sexual orientation, family medical history or genetic information, political affiliation, military service, pregnancy, marital status, family status, religion, national origin, age or disability or any other non-merit based factor in accordance with all applicable laws and regulations.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

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Client Service Analyst

Alvarez & Marsal