Client Service

Ameriprise Financial Marlton , NJ 08053

Posted 2 months ago

Job Description:

Step into an instrumental role. Help conduct the smooth operation of a fast-paced and friendly financial planning office. Work as an employee for an independent advisor with a financial advisory practice under the Ameriprise Financial Franchise umbrella.

Assist in daily business operations. Assist financial advisor(s) and associate financial advisor(s) in managing and organizing office work-flow with an emphasis on creating and delivering a unique client experience that defines and differentiates the practice. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities. This role provides client relationship support through interacting directly with clients to ensure accurate account set up and through acting as a liaison to answer client questions. The role will also perform other practice management tasks relating to client service as needed. Responds to ad hoc requests, coordinates/tracks projects and/or manages business-as-usual projects such as organizing a client seminar.

Responsibilities

Responsibilities and Time Allocation - Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.

Position Functions:

50% Business Management

  • Work with home office to ensure accurate account setup and resolve issues

  • Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts

  • Maintain files and records in accordance with the records retention policy

  • Perform other allowable duties as assigned by the financial advisor(s) and associate financial advisor(s)

  • Provide insight and recommendations to effectively use key tools (MOD, Go Social, Advisor website, etc.) that help lead to results in practice

50% Client Care

  • Set up and maintain client management system

  • Call clients or prospects to set up meetings or appointments

  • Write notes or letters to clients on personal letterhead of administrative nature only and handle client appreciation

  • Attend and participate in client meetings if necessary

  • Conduct transaction requests as directed by financial advisor(s) and associate financial advisor(s)

  • Coordinate client appreciation events and seminars

Key Traits of a Successful Client Service Associate Manager

  • Direct attention to detail

  • Effective communication with clients and other advisors/staff

  • Effective and efficient time management

  • Polite and clear phone manner

  • Ability to multi-task and stay organized

  • Ability to adhere to rules and regulations as stated and required by advisor, Ameriprise Financial

  • Ability to support and provide guidance for compliance within the advisor's practice

  • Positive attitude and sincere willingness to constantly learn and grow

Required Qualifications

Education and Other Designations:

  • Bachelor's degree and 2+ years of similar experience preferred

  • Lieu of bachelor's degree, 10 years of equivalent work experience in the financial services industry

  • Already have or be able to study for and pass exams for federal and state licenses and registrations for securities, including Series 7, Series 66, and State life, accident and health insurance licenses

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Client Service

Ameriprise Financial