Client Service Advisor (41765)

Renters Warehouse Eden Prairie , MN 55344

Posted 2 months ago

Renters Warehouse is America's leading real estate investment services company and one of the fastest growing and highest reviewed residential property management companies in America. In addition to its national investor marketplace dedicated to the buying and selling of investment properties, Renters Warehouse manages more than $3 billion in residential real estate, servicing over 14,000+ investors and 22,000+ residential homes across 42 markets. It is a nine-time honoree of the prestigious Inc. 500|5000 list of the fastest growing privately held companies in America and has won numerous Best Places to Work awards.

In light of our rapid growth and future goals, the Client Services team at Renters Warehouse is looking for a Client Service Advisor to join their group!

Schedule

Full-time | Monday

  • Friday | 8am

  • 5pm

Job Responsibilities:

  • Answer customer questions regarding their account and solve any problems they are having using high-performing customer service skills

  • Enforce all lease terms and issue lease violations as needed

  • Perform Rent Collection duties such as contacting customer with delinquent accounts, attempt to establish payment schedules and advise customers of actions for debt repayment

  • Perform Maintenance duties such as logging requests via calls and emails for residents and property owner, communicate on status of repairs and receive financial approvals on estimates.

  • Troubleshoot basic maintenance requests with clients

  • Performs move-out procedures such as move out notices, issuing tenant move out packets, decide on security deposit payments, evaluates move in and out documentation and videos for damage, mediates with owner and resident as needed.

  • Perform Data Management duties such as verifying documentation for new property owners and tenants, processing those files, ensure data is accurate in management software, process payments and security deposits appropriately.

  • File evictions on severely delinquent accounts as needed

  • Manage an ACH payment system used for rent making payments

  • Enforce utility bill payment requirements as outlined in the lease

  • Assist with HOA Rules and Regulations compliance

  • Assist with Section 8 compliance

Qualifications & Culture

Must Have

  • High School Diploma, GED, or equivalent experience

  • 1+ years of experience in a customer service or related position

  • Excellent customer service skills and passionate about helping others

  • Strong communicator via phone and email

  • Ability to problem solve and stay organized

Nice to have

  • Experience in Property Management

Culture at Renters Warehouse

  • Innovative and collaborative, with a family-feel atmosphere

  • Casual office environment (Dress code is "Dress for Your Day" - jeans are encouraged!)

  • Employees are recognized and evaluated based on Core Values

  • Training and career development are provided

  • Free snacks and beverages (yes, you read that correctly!)

  • Company outings and volunteering opportunities planned by our Fun Squad

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Service Advisor II (42078)

Renters Warehouse

Posted 7 days ago

VIEW JOBS 5/21/2020 12:00:00 AM 2020-08-19T00:00 Renters Warehouse is America's leading real estate investment services company and one of the fastest growing and highest reviewed residential property management companies in America. In addition to its national investor marketplace dedicated to the buying and selling of investment properties, Renters Warehouse manages more than $3 billion in residential real estate, servicing over 14,000+ investors and 22,000+ residential homes across 42 markets. It is a nine-time honoree of the prestigious Inc. 500|5000 list of the fastest growing privately held companies in America and has won numerous Best Places to Work awards. In light of our rapid growth and future goals, Renters Warehouse is looking for a Client Service Advisor II to join their group! This position is part of our customer service function and focuses on managing rental payments for our tenants and owners. Schedule Full-time | Monday - Friday | 8am - 5pm Job Responsibilities * Manage an ACH payment system used for rent making payments. * Answer customer questions regarding their account and troubleshoot issues. * Advise customers of necessary actions and strategies for debt repayment, arrange for debt repayment, and establish payment schedules. * Monitor and follow up with tenants and property owners on eviction accounts using cloud-based software and other technologies. * File evictions on severely delinquent accounts and work with local attorneys as needed. * Enforce all lease terms, including utility bill payment requirements and issue lease violations. * Collaborate with rent collectors and assist with call volume during rent collection periods throughout the month. Qualifications & Culture Must have * High School Diploma * 1-2 years of customer service related experience * Excellent communicator and organization skills * Strong computer skills (Microsoft and cloud-based products) Nice to have * Rent collection experience or collection experience strongly preferred * Experience in Property Management * Experience with difficult conversations a plus Culture at Renters Warehouse * Innovative and collaborative, with a family-feel atmosphere * Casual office environment (Dress code is "Dress for Your Day" - jeans are encouraged!) * Employees are recognized and evaluated based on Core Values * Training and career development are provided * Free snacks and beverages (yes, you read that correctly!) * Company outings and volunteering opportunities planned by our Fun Squad Renters Warehouse Eden Prairie MN

Client Service Advisor (41765)

Renters Warehouse