Client Reporting Associate - Wealth Management Operations

Morgan Stanley New York , NY 10007

Posted 4 weeks ago

Company Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Department Profile

Client Correspondence Operations team is responsible for assuring that firms Wealth Management clients are supplied with an industry leading document which is matching or exceeding regulatory requirements and providing most desired information in a clear and useful format. The team cooperates with multiple stakeholders to continuously refine our offering while focusing on risk avoidance and reducing exposure to our clients and the firm.

Background on the Position

Morgan Stanley Wealth Management Operations is recruiting an Associate for the Client Correspondence Operations team. This position will interface with business partners within and outside of Client Reporting, Operations, Technology, Legal, Compliance, Risk, Vendor Management, and directly with vendor partners to assure accuracy, timeliness of hard copy and e-delivery distribution and implement enhancements.

The Associate will help identify and define change opportunities and oversee multiple projects simultaneously from beginning to end. S/he will act as a subject matter expert for Client Correspondence Operations and aim to create efficiencies, improve controls and enhance client experience while focusing on efficiencies. The Associate will field inquiries from senior management, the service center, business partners, and branches and be able to handle escalations, critically assess existing processes and propose well thought out improvements.

Primary Responsibilities

  • Involvement in change related projects. This includes active participation in all phases of the change process. From idea/enhancement generation through business requirement development, testing strategy, test script development, coordination of involvement in testing by impacted Ops team, defect management, into the team test execution and post production review.

  • Coordination of the quality assurance process. In addition to reviewing testing done by the QA team.

  • Documentation of desktop procedures, best practices, minor development document, post implementation analysis.

  • Continuous improvement of the processes, reduction of risk and process streamlining.

  • Handling of field office inquiries directed to us by phone, inquiry tracking system or email.

  • Analyze metrics reporting, assure relevance and adjust as needed. React to trends and modify processes accordingly.

Skills required

  • Bachelor in economics, accounting, finance, or related field

  • Minimum 4-6 years of experience in a related field at a large financial institution or a top consulting firm

  • Ability to develop strong working relationships with Business, Technology and Operations

  • Superior analytical thinking and problem solving skills

  • Ability to work effectively on multiple projects under tight deadlines

  • Excellent interpersonal as well as verbal and written communication skills

  • Ability to influence a broad group of Operations and Business Managers as well as non- managers.

  • Excels at operating in a fast pace, community environment while being adept at changing focus quickly to competing priorities.

  • Knowledge of financial services industry products, processes and best practices.

  • Proficiency in Microsoft Office

Skills desired

  • Familiarity with a software development lifecycle (SDLC) methodology

  • Supply and Vendor Management

  • User Acceptance Testing

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Client Services Manager Private Wealth Management


Posted 2 days ago

VIEW JOBS 4/23/2019 12:00:00 AM 2019-07-22T00:00 About This Position As a Senior Client Services Manager and member of the Private Wealth Management team at Ellevest, you will play a critical role in working closely with our Financial Advisors to ensure the financial needs of our Ellevest clients are being met and their client experience is exceptional. This role is on the front lines of the Private Wealth Management team and critical to hearing, translating, and meeting the needs of our clients. You'll serve as the leader of the client service function, managing other client service managers and partnering with other internal teams such as Investments, Operations, Compliance and Marketing. Responsibilities You will: * Lead the PWM Client Services Team; manage other Client Service Managers and create a strategic client service model that will scale as we grow. * Communicate client feedback to key stakeholders and work closely with the Product Team to launch new products that will enhance the overall client experience. * Onboard new relationships as clients are welcomed and transition into the Ellevest family. This will include everything from capturing critical client information and opening proper accounts at Schwab to anticipating the future needs of our clients both personal and financial. * Work directly with Financial Advisors to prepare bespoke materials for initial calls and meetings and to ensure that all inquiries are answered quickly and thoroughly during the prospecting process. * Serve as a critical liaison between Financial Advisors, Investments, Operations, Compliance and our clients. Support existing client relationships. When the needs of our clients change, our Service Professionals will frequently be the first call. * Assist Financial Advisors as our investment offering evolves. This will include helping to communicate new investment opportunities to clients and executing on operational procedures to get clients invested. * Partner with the Financial Advisors and Marketing on events, content creation and advertising to increase the number of new client opportunities. * Develop and track key performance indicators for the Client Services Team to ensure that team performance goals are being met * Manage client retention initiatives such as personalized email communications, holiday gifts, and comprehensive annual reviews. * Thrive in a fast paced startup environment, as well as in a high touch client-facing role. Requirements You have: * 4+ years' work experience in the financial services industry in a client facing role * Experience with asset management and client portfolio management * FINRA Series 65, or 7 & 66 * Exceptional written and oral communication abilities, specifically when working with high net worth clients * Familiarity with private wealth management operations, and particularly client onboarding and alternative investments, is ideal * Capacity to work closely and successfully with Financial Advisors * Demonstrated ability to succeed in a fast-paced and dynamic work environment, in working independently and on a team * Passion for our women-oriented mission About Ellevest Ellevest is a transformative technology company created to help women achieve their financial potential. Ellevest helps women take control of their financial futures through investing, with a beautifully designed digital platform backed by an incredibly smart algorithm. Ellevest was co-founded by Wall Street veteran Sallie Krawcheck, chair of the Ellevate Network, previously CEO of Smith Barney and Merrill Lynch Wealth Management, formerly CFO of Citi, and author of "Own It: The Power of Women at Work." Ellevest has raised $70MM from investors like Rethink Impact, Pivotal Ventures, Valerie Jarrett, Salesforce Ventures, PayPal Ventures, MasterCard, Khosla Ventures, Morningstar, and Venus Williams. Ellevest has flipped the traditional approach to investing with a real-life, goal-based approach. Clients select personal financial goals such as buying a home, starting a business, raising a family, and retiring well, among others. Ellevest is unique in taking into account a woman's longer lifespan and different salary curve, combined with her current financial picture, to construct highly customized investment portfolios for each of her goals. Ellevest's unique algorithms are designed to get the client to her goal number or better in 70% of market scenarios, higher that traditional financial advisors. Working at Ellevest Ellevest is a leading tech company in New York City, with a thriving team across our engineering, product, marketing, client experience, investments, and operations organizations. We place a major emphasis on building a team and working environment where individuals can succeed professionally and personally. As a team member at Ellevest, you can expect to make a difference through your work, to have a direct impact on the achievement of a very meaningful mission, to significantly advance your career trajectory, and to have room for fun and fulfillment in your daily life. We know that achieving a mission as critical as ours requires incredible talent and teamwork, and team is the most important thing to us. In 2018, Ellevest was awarded the #14 spot on LinkedIn's list of most sought-after start-ups, as well as a spot on CNBC's Disruptor 50 list -- "identifying start-ups on the cutting edge of huge consumer, tech and business shifts". In 2017, Ellevest was named one of Entrepreneur Magazine's 100 Brilliant Ideas, and CNBC listed Ellevest as one of their Top 25 Most Promising Start-ups on a path to becoming tomorrow's household names. We were also named one of Entrepreneur Magazine's 100 Brilliant Ideas. We are working every day to make this a reality, and create a brand and a service that closes the female money gap. Some Benefits of Working at Ellevest Flexible Schedule and Vacation Beautiful Office in Flatiron Health, vision, and dental insurance Parental leave policy Retirement savings plan (401k) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note: Instead of a cover letter, we ask you to answer the three questions at the bottom of this application. Ellevest New York NY

Client Reporting Associate - Wealth Management Operations

Morgan Stanley