West's Client Engagement group is growing and as a result we have an opening for a Client Relationship Manager position at our Dublin office. A proven track record of B2B account management, relationship building, and experience with service based solutions (IVR, outbound, SMS notifications, etc.) is key to success in this role.
Additionally, our Client Relationship Managers are responsible for:
Building a strong partnership with assigned clients and continuously strive to improve the level of overall service that West is providing
Serving as a client advocate ensuring quality and delivery of service and that all issues client or internal, are followed through to resolution in a timely manner
Maintaining current and up-to-date knowledge and documentation of clients equipment, technology, programs, SLA's, contractual agreements and business objectives
Leading internal and external discussions to ensure all established timelines are met and that other teams and departments are performing their activities on behalf of the client in an efficient and timely manner
Regularly analyzing program performance in conjunction with Client's business goals to provide consultative advice regarding West's suite of business solutions
Bachelor's degree from an accredited college or university required with major course work in business administration, communications, marketing, or a related field required
Equivalent work experience in a similar position may be substituted for educational requirements
Minimum of three years business-to-business account management experience required
Minimum one year project management experience preferred
Minimum one year of Business-to-business experience in a technical customer service capacity preferred
Intermediate knowledge of Word and Excel required
West is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.
At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live.
We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - the result of brilliant ideas, dedication and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.
We connect. We deliver. We are West.
Equal Opportunity Employer/Veterans/Disabled
West Asset Management, Inc.