Client Relationship Manager - Insurance - Chicago

Client Relationship Manager-Insurance

Location: Chicago, IL

Overview

Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience. A CRM's shared measures are margin, revenue, client satisfaction & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.

Key Responsibilities

• Build trusted relationships with client stakeholders

• Understand the client environment, issues, and priorities

• Work with clients to define their problems and co-create solutions

• Drive RFPs / proactive bids with regards to renewals, extensions, and expansion

• Track of Insurance industry trends relevant to client business and bring forth proactive ideas and solutions

• Serve as the day-to-day point of contact for the clients

• Responsible for backlog growth including renewals and extensions of current engagements

• Lead the onsite project teams and ensure they understand the client environment

Required Experience

• Minimum 10 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry, within Insurance vertical.

• Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account

• Excellent ability and aptitude to influence and communicate effectively with business stakeholders up to the C-Suite

• Ability to interface at all levels of an organization

• Excellent oral and written communication skills and executive presentation and persuasion skills are required

• Bachelor's degree

Preferred Experience

• MS or MBA degree

• Strong background in a project environment and application development in the Insurance vertical.

• Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment

• Must be detail oriented and able to manage and maintain all facets of complex assignments.

• Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications

• Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences