Client Relationship Manager

The Client Relationship Manager is responsible for high-level relationship management and acts as client liaison during delivery of an outsourced solution, whether it is an IT or business process outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities. Works with the delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client's business.

What you'll do:

• High-level relationship management and acts as client liaison during delivery of an outsourced solution, whether it is an IT or business process outsourced solution

• Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship

• Works to grow the client relationship by identifying new business opportunities

• Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client's business

What experience you need:

• Bachelor's degree in communications, education, or related field, or equivalent experience

• 4+ years client facing sales experience

What could set you apart:

• Executive presence, ability to present to large groups

• Experience working with companies focusing on data driven solutions

• Strong organizational and customer management skills

• Experience with SaaS

• Proven willingness and ability to assume ownership of accounts

• Proven willingness and ability to make positive contributions in a team environment

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