Client Relations Specialist

Relx Group New York , NY 10007

Posted 2 months ago

Law360, a LexisNexis company, is seeking a full time Client Relations Specialist (CRS) to join our growing organization. The CRS will serve as the point of contact for our clients/subscribers answering inquiries regarding the Law360 newswire, account information, subscription access requests, free trials, reprints and advertising. This position involves heavy e-mailing and moderate phone coverage. Ad hoc projects assigned as necessary.

This is a great opportunity to learn a business from the ground up and will be a great beginning to your professional career.

Responsibilities include but are not limited to:

  • Providing solutions to ensure client satisfaction via telephone and e-mail

  • Carrying out daily routines: newsletter distribution, checking voicemails/e-mails, subscription renewals, etc.

  • Working with sales team to build pipeline

  • Setting up free trial subscriptions

  • Escalating issues as necessary

  • Reporting customer service trends to sales team; share ideas for improvement

  • Ad hoc projects as assigned

  • Lead management/Qualification


  • BA/BS degree required

  • Proficient in MS Office, Google Apps and other commonly used business applications

  • Exceptional communication and interpersonal skills

  • 1+ year(s) professional work experience

  • Developed customer focus skills

  • Impeccable follow up and time management skills and the ability to multi-task

  • Ability to handle stressful situations with patience and flexibility

  • Excellent attention to detail

  • This position is ideal for an entry-level professional with prior sales or customer service experience.

Law360, a LexisNexis company, is an online newswire for business lawyers that covers major litigation, transactions, and regulatory issues. Founded in 2004 and acquired by LexisNexis in 2012, Law360 is a cutting-edge organization and one of the fastest-growing subscription news services in the U.S. Our subscribers include the largest law firms in the U.S. and around the world, in-house counsel at major corporations, and key decision-makers in the government sector.

Law360 offers a casual and flexible work environment, comprehensive benefits (including; medical, dental, generous paid time off, 401(k), tuition reimbursement, and a pre-tax commuter program), and competitive salary.

Portfolio Media Inc. is an Equal Opportunity Employer.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Specialist Client Relations

Hilton Grand Vacations

Posted 3 days ago

VIEW JOBS 12/7/2019 12:00:00 AM 2020-03-06T00:00 Job Description What will I be doing? The Client Relations Specialist primary responsibility is to be the liaison between new owners, Contracts and Deeding, the Sales team and Club (Customer Service) support. You would primarily be involved at the end of our sales process when a customer makes the decision to purchase our vacation ownership product. By ensuring new owners fully understand their paperwork and contracts, our CRM's provide the highest level of customer service after the sale is closed. To be successful in this role, you will need strong attention to detail and time management skills, specifically regarding open and pending contracts. The CRM is directly responsible for follow up and post-sale client contact to maintain a high quality of client services and to assist in the reduction of cancels and kicks. In addition to introducing new owners to the benefits and processes, there will be additional responsibilities to the role, which include: * Managing pending contracts, contracts in suspense and aging reports * Generating owner lead referrals at point of sale and at other customer contact * Administration of Elevated Rewards membership, anti-recession program and FDI exception process * Provides technical assistance, support and advice to owners regarding the product and services associated with ownership. * Use knowledge of contract information, Club rules/regulations and the Hilton loyalty programs to recommend membership options to individuals in accordance with their ownership goals. * Follow up with any Club Owner service queries, with an emphasis on maintaining all accurate paperwork on closings and deals and accurately updating all open files. * Manages product "lifestyle memberships" between owners and institutions. * Provides managerial support for the administration of the Owners referral program. * Always exhibits a professional, friendly and courteous demeanor in all dealings with guests, Management and other Sales and Marketing Team Members at the Sales Galleries. * Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed towards our guests and Team Members at all times. * Support functions include; supporting Sales in owner contract fulfillment and communication, providing product training to Sales and other departments, coach/develop other departments to ensure their commitment and understanding of the ownership process and procedures. Qualifications What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: * At least 2 years of hospitality/guest service experience. * Must be able to communicate clearly and distinctly with new owners. * Must have excellent communication skills, both verbal and written * Possess project management and problem solving skills. * Must be computer savvy and have experience using Microsoft Office. * Must possess the ability to obtain your notary license. * Able to work a flexible schedule to include weekends and holidays It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Bachelor's degree in Hospitality Management/Business Administration or related experience preferred * Timeshare/Vacation Ownership experience preferred * At least 2 years of Sales experience Hilton Grand Vacations New York NY

Client Relations Specialist

Relx Group