Client Relations Specialist

Relx Group New York , NY 10007

Posted 2 months ago

Law360, a LexisNexis company, is seeking a full time Client Relations Specialist (CRS) to join our growing organization. The CRS will serve as the point of contact for our clients/subscribers answering inquiries regarding the Law360 newswire, account information, subscription access requests, free trials, reprints and advertising. This position involves heavy e-mailing and moderate phone coverage. Ad hoc projects assigned as necessary.

This is a great opportunity to learn a business from the ground up and will be a great beginning to your professional career.

Responsibilities include but are not limited to:

  • Providing solutions to ensure client satisfaction via telephone and e-mail

  • Carrying out daily routines: newsletter distribution, checking voicemails/e-mails, subscription renewals, etc.

  • Working with sales team to build pipeline

  • Setting up free trial subscriptions

  • Escalating issues as necessary

  • Reporting customer service trends to sales team; share ideas for improvement

  • Ad hoc projects as assigned

  • Lead management/Qualification

Requirements:

  • BA/BS degree required

  • Proficient in MS Office, Google Apps and other commonly used business applications

  • Exceptional communication and interpersonal skills

  • 1+ year(s) professional work experience

  • Developed customer focus skills

  • Impeccable follow up and time management skills and the ability to multi-task

  • Ability to handle stressful situations with patience and flexibility

  • Excellent attention to detail

  • This position is ideal for an entry-level professional with prior sales or customer service experience.

Law360, a LexisNexis company, is an online newswire for business lawyers that covers major litigation, transactions, and regulatory issues. Founded in 2004 and acquired by LexisNexis in 2012, Law360 is a cutting-edge organization and one of the fastest-growing subscription news services in the U.S. Our subscribers include the largest law firms in the U.S. and around the world, in-house counsel at major corporations, and key decision-makers in the government sector.

Law360 offers a casual and flexible work environment, comprehensive benefits (including; medical, dental, generous paid time off, 401(k), tuition reimbursement, and a pre-tax commuter program), and competitive salary.

Portfolio Media Inc. is an Equal Opportunity Employer.

RSRLNLP


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Client Relations Specialist

Relx Group