Client Relations Representative I

Charles River Wilmington , MA 01887

Posted 1 month ago

Client Relations Representative I

Req ID #: 44463


Wilmington, MA, US, 01887

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe.

Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we'll help you build a career that you can feel passionate about.

Job Summary

We are seeking a Client Relations Rep I for our RMS Client Relations Department located in Wilmington, MA.

Represents company to external and internal customers, answers product-related questions, traces lost shipments, and interprets and clarifies customer orders for the shipping department. Takes orders over the phone when necessary, and may manage web-based ordering.

Enters and maintains database records of customer profiles and prepares and maintains status reports. Confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders. May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments. May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.

The following are minimum requirements related to the Client Relations Rep. I position:

  • Education: Associate's Degree (A.A./A.S.) or equivalent in Business or related discipline

  • Experience: One to two years related experience and/or training.

  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

  • Certification/Licensure: None

  • Other: Customer Service experience preferred.

    Discretion, tact and diplomacy required. Ability to prioritize and multi-task. Excellent organizational skills and in utilizing personal computer, e-mail and standard office software packages (word processing, spreadsheet, database). Ability to work independently. Sales Force and/or SAP experience preferred

  • Work Schedule: Monday-Friday 8:30am - 5:00pm

About Research Models & Services

Fundamental to basic research and discovery is the use of in vivo models to help identify disease targets and determine potential biological pathways that regulate the condition. As the world's leader in the production and distribution of the highest quality research animal, with 1 out of 2 animal models produced for preclinical research globally, we understand the importance of this step. With seven decades of experience, our expertise is unmatched, allowing us to provide you with the perfect model, including disease-specific and preconditioned options, for basic research and beyond.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 13,000 employees within 80 facilities in 23 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe.

We have proudly supported the development of 80% of the drugs approved by the FDA in 2017.

For more information, please visit

Equal Employment Opportunity

Charles River Laboratories, Inc. is an Equal Opportunity Employer M/F/Disabled/Vet

Nearest Major Market: Boston

Job Segment: Biotech, ERP, Pharmaceutical, Supply, Science, Technology, Research, Operations

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Client Relations Representative I

Charles River